Matt Munro Email & Phone Number

Massachusetts, United States

United States

• Provide critical support to clients across all regions as an after‐hours team engineer, demonstrating exceptional independence and initiative.• Resolve workstation, server, and network issues independently, utilizing extensive technical knowledge and understanding of escalation notes.• Mentor and provided technical leadership to other engineers in the department, providing escalated support when necessary.• Work with vendors and service providers to resolve technical issues and ensure that service level agreements (SLAs) were met.• Investigate security incidents and conducted root cause analysis, to identify and address underlying causes to prevent future occurrences.• Consistently deliver timely and effective solutions to clients’ technical issues, building a strong reputation for responsiveness and reliability.• Work in conjunction with various teams to implement security controls and technologies, including encryption, ACLs, and auditing, to ensure compliancewith regulatory requirements.

Massachusetts, United States

• Assisted with managing operations of store and staff.• Managed all paperwork including deposits and invoices following company standard operating procedure.• Operated cash register, tender customer purchases, cash handling/credit cards.• Ordered and receive product.