Matt Jimenez Email & Phone Number

Working closely with the team as a Trainee I on the floor, my organization and management skills advanced me to Assist I status. My verbal and communication skills were highlighted when I trained reps. Shortly I moved from team Morris to team Howerton when in October 2012 my job performance and skills were acknowledged and I was promoted to L2.As a L2 I covered 5-25 agents in a shift for approvals and supervisor calls. Agents under my supervision excelled in maintaining some of the company’s lowest average minutes per call.My multitasking skills allowed me to work closely with L1s taking calls in multiple queues while giving assistance, advice and approval on those calls.I increased in general knowledge and information concerning tools, policy and situational processes. I also grew in experience and improved my overall judgment concerning credit approvals, modem replacements, dispatches and escalations to other departments.My record reveals my commitment to grow and to improve performances by maintaining and implementing a wide variety of skills and knowledge to become the best possible resource for our team.

Lubbock, Texas Area

Working closely with the team as a Trainee I on the floor, my organization and management skills advanced me to Assist I status. My verbal and communication skills were highlighted when I trained reps. Shortly I moved from team Morris to team Howerton when in October 2012 my job performance and skills were acknowledged and I was promoted to L2.As a L2 I covered 5-25 agents in a shift for approvals and supervisor calls. Agents under my supervision excelled in maintaining some of the company’s lowest average minutes per call.My multitasking skills allowed me to work closely with L1s taking calls in multiple queues while giving assistance, advice and approval on those calls.I increased in general knowledge and information concerning tools, policy and situational processes. I also grew in experience and improved my overall judgment concerning credit approvals, modem replacements, dispatches and escalations to other departments.My record reveals my commitment to grow and to improve performances by maintaining and implementing a wide variety of skills and knowledge to become the best possible resource for our team.

Lubbock, Texas Area

Posting of home health bookkeeping transactions into QuickBooks Pro. Assist corporate office (Pentico) staff in auditing accounts payable and gathering data for management reports. Perform misc clerical duties.

Lubbock, Texas Area

Data entry of nursing home bookkeeping information into databases. I posted account payable transactions, e.g. vendor invoices, payments to vendors. I posted account receivable transactions, e.g. resident payments for nursing care

Lubbock, Texas Area

As a Customer Service Representative I became efficient in Billing, Technical Support on the equipment, as well as troubleshooting the website and automated system. I've also handled escalation issues, payments, business accounts, account problem correction, collections, call backs, assisting other representatives and customer retention.