Highly motivated and dedicated individual with a proven track record of success in managing and improving operational efficiency, quality of service, and sales performance. Adept at conducting audits, setting sales targets, and ensuring adherence to company standards. Skilled in recruiting, training, and developing cohesive management teams. Excellent communication and interpersonal skills with a focus on maximizing employee satisfaction and driving organizational success.• Regularly visited units in Southern California and Nevada and managed to monitor and improve operational efficiency, adherence to XRG standards and guidance, and overall quality of service through direct observation and restaurant audits.• Successfully managed $45 million in annual budgeted sales and assumed responsibility for cash assets and P&L performance for units managed throughout the region.• Promoted restaurant development and coached team members to resolve technical, operational, customer service, and people issues. Maximizing employee satisfaction through sound management practices, resulting in reduced turnover of both hourly and management employees.• Successfully opened two flagship stores, one in Irvine, Ca, and in Cesears Forum Shops, Las Vegas, within 8 months of each other, while developing new operational procedures that were rolled out company-wide.

With this enterprise, I was responsible for leading operations, sales initiatives, and overall strategy for the business. This was a $20 million generating facility with a staff size of over 500 employees, including 15 senior managers that I directly supervised. Some key achievements in this role include:• Obtaining recognition as one of the top 5 restaurants organization-wide and achieving the region of the year award.• Sales revenue grew by 18% under my leadership and we were able to maintain this growth annually.• I was able to make changes that increased employee satisfaction, this also caused us to achieve record lows in staff turnover.

During my return to this organization, I was called to develop a new brand, strategy, and vision that would create another stream of revenue. I led a team and liaised with HR, IT, Marketing, and other divisions in order to accomplish our goal. We had a successful start.Here are some accomplishments from this project:• I developed and introduced tablet-based menus and payment options - an innovation of its time - which increased our gross profits by 4%.• I was acknowledged with the Decade of Service Excellence Award, welcomed into the President's Club, and honored with the Chairmen of the Board Recognition Coin for the continued success of the new brand.

Within this role, I oversaw food and beverage operations for 5 locations across two states. I directed customer service initiatives and lead leadership teams to meet business and revenue objectives. I was keenly focused on establishing professional development programs and recruiting top leadership.Some key achievements in this role include:• Reducing management turnover by 120% after implementing training and support programs.• Investing in a secret shopper program and using data to improve the customer experience.• Leading our lowest-performing site to achieve a 25% increase in guest satisfaction and a 15% increase in EBITDA.

In my initial role with this organization, I was accountable for building and training a staff size of over 150. I also oversaw every aspect of the business, including inventory, finances, and customer service initiatives.Some key achievements in this role include:• Achieving Restaurant of the Year award with two years of our initial launch.• We outperformed our ramp-up goal after becoming profitable within 13 weeks.