Matt Johnson Email & Phone Number

Swindon, United Kingdom

I spearhead the global provision of end user IT services, catering to a user base of over 20,000 individuals spread across more than 30 countries within various entities of the RWE Group.As the Head of Function, I provide strategic direction and leadership to diverse teams positioned across international business hubs. These dedicated teams are instrumental in delivering comprehensive End User Services through a sophisticated, multi-vendor sourcing model spanning Europe, the UK, Asia Pacific, and the USA. My portfolio includes crucial aspects such as Workplace Services, IT Hardware, Mobile Solutions, Print Infrastructure, and essential Software Platforms.My role is integral in orchestrating an intricate operating model, predominantly centered around outsourcing. I preside over a retained team of approximately 40 adept IT professionals, each with specialized expertise, that forms the backbone of our international IT capabilities. To ensure seamless service delivery, I manage intricate collaborations with globally recognized IT partners, which include esteemed entities such as Infosys, HP, Vodafone, and Konica Minolta.Furthermore, I adeptly manage a substantial budget earmarked for these vital IT functions, and lead strategic transformation programmes. My hands-on financial stewardship ensures optimal allocation of resources, achieving cost-effectiveness while upholding the highest standards of service excellence. This entails strategic decision-making, performance evaluation, and continuous optimization of operational efficiencies.In essence, my role fuses strategic leadership, meticulous operational oversight, and astute financial management to drive innovation, reliability, and unparalleled user experience across our global IT landscapeFeel free to adjust and personalize this version to align with your specific achievements and attributes.

Swindon, United Kingdom

I reported directly to the Head Of IT and lead an international team of IT service professionals with responsibility for managing demands for all IT services delivered across RWE Generation (UK, Germany and the Netherlands). My primary areas of focus are on End User Computing, Data Centre & Cloud services, Network/Connectivity, and Unified Communications. The main aspects of my role were:- Defining the IT infrastructure roadmap to enable strategic Business targets. Understanding and disseminating the Business & IT Strategies to internal and external stakeholders - Planning and delivering an annual budget of circa €25m to deliver end-user IT services to over 12,000 RWE employees- Single point of contact for all IT Suppliers, managing commercial and operational relationships with external service providers- Monitoring and continual improvement in end-to-end performance against contractual Service Level Agreements (SLA’s) and Key Performance Indicators (KPI's)- Operational performance of IT suppliers against business service requirements for IT services integral to the achievement of business plan targets - Establishing and maintaining relationships with a range of Senior Business Stakeholders up to Director level, across multiple RWE Operating Companies in different countries- Representing customer interests in the field of IT end-user services on behalf of RWE Generation and all subsidiaries- Owning the service catalogue and lifecycle management of retired / current / new services. Defining standards and introducing new technologies to support business strategic goals

Swindon, United Kingdom

I was a member of the Management Team for the international Information Management Department for RWE Generation which covers multiple operating companies across the UK, Germany, Netherlands and Turkey. My responsibilities span across the entire UK npower Generation business, with primary focus on the delivery of the IT portfolio of projects and services which are delivered by internal and 3rd party service providers. This included:- Management of circa £9m annual budget for IT Projects and Services- IT Portfolio and project planning- Developing the IT Strategy and architecture roadmaps - IT Governance definition, implementation and adherence- Assuring correct service level requirements, monitoring SLA performance, and delivering continual service improvement- 3rd party supplier management and commercial negotiation- Stakeholder management of Senior Managers and Directors across various companies- Leading, or working with international teams to deliver expected business outcomes- Steering transformational change programmes as part of the executive management team- Line management responsibilities and delivering capabilities required within the UK department within agreed budgets

Swindon, United Kingdom

Responsibility for planning, budgeting and effective delivery of IT Projects and services to deliver npower capabilities required to meet business plan targetsAccount management of UK and international service providers, including agreement of SLA's, definition of KPI's, performance management and delivering cost reduction opportunitiesManaging relationships with Senior Business stakeholders; setting expectations, providing specialist input, appraising potential investments, and assuring successful IT and change implementationsInitiation and steering of transformational programmes, providing subject matter expertise and guidance on complex deliveries, multi-partner engagements, organisational change, and major technology investments (e.g. SAP) Continually evolve and introduce new governance models and cost controls to improve the quality and delivery of value for money IT services

- To manage the provision of information systems for and in coordination with the residential and operations units of RWE npower Retail- Primary point of contact for the IT supplier (RWE IT UK) regarding the information systems service provided to the business- Ensure that all standards and governance processes are adhered to- Work as part of the Management Team in support of RWE npower Retail looking for synergy and cross-learning opportunities, expanding where possible across RWE npower group.- Act as the primary interface to the IT supplier for the Residential and Operations functions, and take responsibility for the efficient management of IT demand and service provision.- Identify & deliver cross business commercial opportunities- Manage IT supplier performance reviews with business customers.- Work with IT strategy and controlling to ensure that the interests of the business are represented in strategic planning. Ensure that the IT strategy and technology plan fulfil the needs of the business.- Responsible for the derivation of the IT demand plan, and the translation of this into consolidated service and delivery packages.- Define service level requirements and associated KPI's.- Authorisation of all orders for IT projects and services on behalf of Residential and Operations (>£20m p.a.)- Derive requirements specifications and high-level functional and technical specifications and agree contracts for delivery with RWE IT UK- Maintenance and development of long-term relationships at all levels

As part of the Information Systems Team, we are responsible for the IT demand and service demand management for RWE npower. The functions that I was responsible for included translating the business strategy into a set of clearly defined IT requirements that will be delivered as by our single-supplier; RWE IT UK. In doing so I ensure that the individual IT objectives are closely aligned to and conform to Group IT strategy and the IT Governance framework. The main purpose of my role was:- To proactively take a leading role on key aspects of the business liaison and account management activities- Accountable for sustained working relationships at all levels within the Business as part of the ‘Demand’ side, and develop a strong working relationship with RWE IT UK in the activities of development, support & maintenance and service delivery- Act as the principal interface for problem resolution and change management; with due regard to governance requirements and control mechanisms. - Continually look for and develop recommendations about value-added initiatives to fully exploit and enhance existing IT assets- Work in support of the IT strategy, provide input to the business plan process and manage tohe IT investment planning process

I managed a range of IS projects within the Customer programme on a day to day basis to ensure delivery of the portfolio of project targets to time, cost and quality. I successfully delivered the c£2m programme for customer services in 2006 and a £1m+ budget of divestment projects when Thames Water were sold by the parent company; RWE. The divestment projects were critical to the customer services business unit as they collected in excess of £750m of customer payments annually. This involved all of the IT delivery and business change activities required to implement a new Remittance Processing Unit, Direct-Debit & Credit BACSTEL-IP system, and a suite of applications to collect payments received at banks and post-offices. During my time in the role, my main responsibilities were: - Leading projects from conception and capital investment approval, through to IT development and business change, implementation and conducting post-project reviews in accordance with the governance framework.- Management of the ITPro investment planning process, working with key stakeholders in the UK and Germany to define the IT strategy and agree the portfolio for Customer Services.- Providing input to business planning by generating estimates from internal and external suppliers for budgeting purposes.- Responsible for engagement with 3rd party IT suppliers, evaluating capabilities and selecting a preferred pool partner. Ongoing relationship management with Programme & Account Managers from multiple companies.- Ensuring that activities within programmes were parcelling work to reap economies of scale.- Overseeing monthly financial reporting and ensure that project managers are responsible for project financial aspects.- Working closely with Business Partners to ensure timely resources are available for project delivery.

I operated as a Lead Business Systems Analyst from the Shared Services Information Systems Resource Pool, providing consultancy and expertise to support business and IS-enabled initiatives within RWE UK on an assignment basis. In order to fulfil this role, I had to develop strong working relationships with colleagues in the IS community, senior clients throughout the three group companies, and with external suppliers. My key activities in the role were:- Analysis of business issues, identifying key drivers and formulating solutions.- Acting in an advisory capacity with Managers from across RWE UK, ensuring adequate inputs, controls and processes are in place to deliver a quality requirement synopsis, modelling and analysis processes.- Influencing client organisations and supporting their decision-making process regarding the design and delivery of effective IS initiatives- Project work-stream leadership with responsibilities for project deliverables- Career Management of other IS Resource Pool staff through setting and reviewing objectives, agreeing assignments and dealing with sickness and absenceMain assignments completed:- IS Programme Controller for the Finance Department within RWE npower Retail- IS Business Assurance Consultant - Delivery of a new assurance framework for the IS Director and his Senior Management Team- Formed part of the core team in Shared Services Information Systems tasked with identifying and implementing a single approach to Project Management across Thames Water, RWE npower and RWE Trading. Successfully delivered the COMPASS Framework (that is based on Prince 2 methodologies) across the three group companies.