contract it manager

in charge of all IT aspects for the company from user support to long term software implementation projects.ensuring systems and staff can adapt and evolve to the changing and growing needs of business. This means ensuring that our staff have the hardware and software they need to carry out their duties with minimum downtime and are trained and proficient in the use of systems. and working directly with senior company directors to ensure smooth running and operational security for all of the it infrastructure and assets.Key Responsibilities-Organise the purchase, maintenance and inventory/status of hardware-Organise the purchase, administration and support of software-Establishing and maintaining relationships with support service and technology providers to ensure appropriate support is in place and SLAs are being met-Oversee information security and maintains network and user security through hardware or software installation or through trainingEnsure the organisation works within GDPR and data protection guidelines and regs and manage data compliance across the business.-Development of emergency plans for equipment, power, or security failure to preserve technology and data.-Technology consultant for parts of the business

In charge of the entire corporate network & IT Infrastructure reporting directly to the CEO● Management of long term and complex projects/implementations.● Network change management● Infrastructure Modernisation in order to comply with best standards.● Management of Infrastructure and network security● Production of and regular Reviews of corporate policies/ procedures.● Network and corporate threat analysis for potential breaches and employee training to reduce risk of acyber attack or other cyber security event.● FMD Process implementation/support.● Implementation and oversight for new hardware and software to keep up with market and regulatorychanges.● Design processes and re-engineer current processes to improve efficiency and work quality.● Online Ecommerce development / management● Website design and management.● Provide 1st and 2nd Line support and support oversight.

In charge of the Project Management & Development Teams at Robosol reporting directly to the CEO● Manage Projects & track development progress● Co-ordinate work between UK & India offices.● Design & Implementation of New Product offerings I.e FMD For the pharmaceutical sector● Design processes and re-engineer current processes to improve efficiency and work quality.● Handling client project review meetings● Assist with Presales business meetings outlining Project overview.● Implementation of Modern Project management methodologies.● Develop a more co-ordinated approach to project management and Improvement of current businessprocedures and processes.● Develop procedure documents.● Oversight of 3rd party’s ensuring their work is completed correctly and accurately.● Creating new partner agreements to expand network of partnered companies.● Responsible managing implementations and provide new solutions to clients and handle their projects bycreating project/process documentation outlining business cases and processes.● Responsible for handling requirement gathering and then co-ordaining this into key development steps to be implemented in order to deliver the clients brief.● Design and manage test scripts to be used for internal testing and development processes and thenprovide them to our external clients to test the work done on their behalf.

● Managed pivotal projects with the aim of unifying processes and reporting systems between all Man Companies● Collaborated with Senior Managers to identify and analyse core requirements and key features of projects ● Managed the insights of managers, directors and stakeholders, helping to ensure all parties agreed with the current scope and roadmap of projects● Led the implementation and training of users to Man’s Proprietary reporting system● Supported users with coating and producing MIS and other reporting requirements for senior management such as Trade and pricing reports; produced reports by exacting data from back end systems using SQL and other reporting and analysing methods including MS visual Server● Developed strong relationships with senior business heads and internal and external stakeholders● Recognised for high levels of accuracy and attention to detail

Key Responsibilities:● Ensured correct execution of internal and external trades through the collaboration with a large number of external parties● Played a key role within the trade lifecycle from receiving the trade from the portfolio manager to arranging settlement● Gained exposure in dealing with a number of different products and investments such as Hedge Fund Trades, Fund Of hedge fund trading, FOF Dealing, Money market trading and settlement, UST & Bond Settlements and FX Trading● Acted as an authorised signatory for all Man Group companies, responsible for approving instructions, legal agreements and other formal documents from other members within the team

● Served as an integral member the Operations team of an established specialist funds of funds manager● Primary contact for all operations and day-to-day business queries; controlled relationships with outsourced service providers such as custody, transfer agency services etc● Oversaw regular service reviews with outsourced providers● Responsible for executing all trades; managed investor queries and determined resolution Calculation of broker commissions and rebates – Performance reports production for the fund Investment Committee Transactions Management Fund cash-flow monitoring Project Management

• I was working within the business support team providing support to the Relationship Managers/Directors.• Dealing with large platforms such as Skandia, Fidelity, Allfunds and Cofunds in an escalated query function.• I was also involved with talking to financial advisers and discussing with them information on BlackRock funds and why their clients should invest in BlackRock Funds and arranging terms to be agreed.• I also handled the agreement/recording of any special terms agreed by client relationship managers/ directors.• I also trained other individuals on how amc rebate/trail commission is calculated/paid out and where the funds are sourced from.• Within the team I also developed ways of providing key MIS information and ways of providing key data to the sales team and use a series of reporting systems facilitate this such as SQL/Aqua Data Studio , Microsoft Access and other BlackRock reporting tools.• Other Skills/Tasks• Ad-Hoc Reporting via SQL coding and Checking All Ifa’s (Agents) Terms ensuring that all agents receive the correct dealing terms to avoid deal amends and breaches.• I developed a number of new ways of working to both save time and make processes more efficient. Provided analysis, feedback and support to senior management Providing advice and training to colleagues regarding all aspects of the above.• I am also the key point of contact for various large clients escalated/complex queries Such as Hargreaves Lansdown , Cofunds etc• I have also been involved in responding to all platform setup information requests this includes gathering information from multiple sources such as Bloomberg,MorningStar,Fast/AWD and internal BlackRock reporting systems. By completing these queries it allows the client to add funds onto their platform. This is a key task as t he client cannot have the fund on their platform until all due-diligence and fund queries are answered.

• I worked alongside the Team Leaders, focusing on the oversight of the day to day processes performed by new star’s third party administrators (Transfer Agency), ensuring timely execution of all transactions against the agreed Service Level Agreements.• Point of contact/escalation point for external clients for commission and AMC rebate queries alongside other urgent enquiries• In addition my oversight responsibilities , I also had an element of client facing responsibilities, being a main point of contact for referred queries from the third party administrators and providing a vital link between the Broker Support Team (Sales) & Marketing Department when resolving potential issues. And complaints.• Within the team I also provided key MIS information and use a series of reporting systems to provide key reports using info maker, Access and their various tools.

• I worked at IFDS as a Commission Coordinator on the Agent Services Department. This was a new department that was set up in August 2007, to provide a more efficient service to Financial Advisors and asset management companies.• I was one of three people approached to provide advice and guidance to the new Management team in relation to setting up the Commissions Team. I was specifically selected due to my in depth knowledge of Office Applications and MIS reporting,• I investigated some of the most complex queries IFDS receive in regards to renewal commission and AMC Rebate.• Other roles that I had within the team were to provide all the Department Stats/Reporting to senior management as well as processed AMC rebate payment runs.• Client Reporting: I carried out various reporting on behalf of the management companies with regards to AMC rebate. I provide the KPI’s (Key Performance Indicators) • Other roles provided analysis, feedback and support to various IFDS departments Point of contact for less experienced members of the team. Liaising with Agents, Clients and Nominee companies via phone, letter, email and fax. Liaising with Management Companies and Client Relationship Managers. Involved in compliance issues and identification of suspicious transactions. Identification of regulatory and data protection breaches. Reporting for the Department provided the individual stats to other members of the team on a daily basis.