Responsible for the strategic direction and overall performance of the Credit Union's retail branch network, contact center, collections department, consumer lending products, consumer underwriting, mortgage sales and operations, wealth management division, and corporate real estate department. As a member of the executive leadership team, I help shape and lead the strategic priorities of the organization in collaboration with other senior leaders. Key responsibilities include management of the service, sales and operations of the retail channels, profitability of our consumer lending channels, credit/collections management, employee engagement, corporate real estate management, and managing multiple corporate-wide projects annually.