Matthew Karcher Email & Phone Number

Detroit, Mi, Us

Mount Clemens, Michigan, United States

Train and mentor over 25 associates, enhancing team skills and fostering a culture of continuous learningDevelop and implement training programs and standardized processes to improve operational efficiency and employee performanceUtilize new technologies to create engaging training materials and streamline the onboarding processResearch and analyze best practices in marketing and training methodologies, presenting actionable insights to senior managementAuthor a comprehensive training guidebook to support ongoing employee development.Act as a manager, leading training initiatives and ensuring successful outcomes for team projects.Create and deliver dynamic presentations, effectively communicating training concepts to diverse audiences

Mount Clemens, Michigan, United States

Support new e-commerce and chatbot implementations and company initiativesCorrespond with multiple departments to ensure the company and customer needs metBalance incoming calls/emails/live chats relating to customer service issues and inquiriesEarned MVP of the Week twiceSupport store to ensure customers have a seamless experience for customer retentionResolve customer service related issues using good business judgementTrain new hires in company processes and procedures developing them into independent team members

Rochester Hills, Michigan And Birmingham, Michigan

Motivate staff to go above and beyond normal customer service to achieve long term customer baseExceed annual sales forecast during Q4 2019 by 4% and overall 1% for 2019 in the first year as Shift SupervisorRecruit, hire and train 20+ associates developing them into productive team members with excellent product knowledgeManage inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory decrepanciesResolve customer service related issues using good business judgement

Rochester Hills, Mi

Demonstrated and shared facts about productsAssisted customers by connecting with them and responding to their needs

Troy, Michigan

Interpreted customer ideas and conceptualize custom closetsUtilized Salesforce to track potential/current sales

Installed and repaired displays/installations at big box retailersAudited and maintained displays/installations to company standards

Greater Detroit Area

Trained staff of 10 to utilize iPad and new proprietary softwareAdvise furniture specialists in order to increase design consultations; Achieved ranking for 2nd highest number and dollar of consultations top in company for 2nd and 3rd quarter 2017Initiate sales cycles with customers and direct top appropriate furniture specialist; during tenure increased 13%Implement process and procedures as dictated by corporate headquarters to launch new design services

Greater Detroit Area

Managed interior displays of 15,000 square-foot store to maximize exposure of key piecesExecuted 100% revamp of floor plan to create most appealing merchandise presentation Trained and oversaw 20 person staffAnalyzed location specific sales data to create merchandising strategy

Greater Detroit Area

Improved and accelerated sales by demonstrating department category productsIncreased followers by 20% during tenure as social media manager

Greater Detroit Area

Awarded “Associate of the Quarter” by fellow associates

St. Louis

Provided reports and analyses to senior management on current and potential clientsExamined statistical data gathered from social media to increase brand satisfaction by more than 20%Evaluated social media metrics and partnered with internal writers to create content strategy

Bettendorf, Ia

Handling All Front-end Transactions Meeting a High Level of Quality Customer ServiceManaged and MaintainedResponsible For Selling Products to Customers of Age

Master Certificate In Supply Chain Management And Logistics, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Marketing

Activities and Societies: National Student Advertising Competition

Bachelor Of Arts - Ba, Marketing

Activities and Societies: National Student Advertising Competition

Bachelor Of Arts (B.A.), Advertising, 3.5

Activities and Societies: Alpha Delta Sigma, Advertising Club, AAF NSAC

Gen Eds