As a Bay Area Regional Manager, strategically partnered with owner dentists across the Bay Area to drive year-over-year growth, focusing on practice P&L and enhancing revenue and profitability. Key achievements include:• Achieved 18% YOY growth in top-line revenue.• Delivered 38% YOY growth in bottom-line revenue.For the Fiscal Year 2023, recognized top performer by being awarded the prestigious Pinnacle Club #1 Regional Manager of the Year award over all PDS regions in the category for highest net operating income over budget. Achievements include:• 113% of targeted top-line revenue and 137% of targeted bottom-line revenue. • Supported the region in achieving a 25% year-over-year increase in top-line production and a 58% increase in bottom-line production.

• Selected for stretch assignment focused on optimizing pediatric and orthodontic practices, targeting areas such as patient volume, scheduling, and task distribution to improve key metrics for five Northern California practices.• Tracked key metrics and reported directly to the Northern California Regional Specialty Director to assess office impact and personnel development.• Collaborated with the Owner Doctor and practice management to identify and address inefficiencies in daily office operations that hindered growth.• Developed and implemented strategies with the Owner Doctor, Regional Management, and Practice Management to enhance office efficiency and productivity through structured, measurable tasks.• Identified scheduling inefficiencies and worked with on-site doctors and office managers to create personalized templates that optimize patient flow and maximize revenue.

• Lead, coach, and mentor Lead Assistants, Dental Assistants, and Specialty Assistants across the region.• Assist in implementing new policies, procedures, standards, and best practices at the field level.• Support Operations Managers in recruiting, hiring, and developing back-office staff, ensuring compliance with state and federal regulations (e.g., OSHA, Dental Board, HIPAA, ADA, DOL, HR policies).• Collaborate with Lead Dental Assistants to ensure adequate clinical supplies and equipment while maintaining fiscal responsibility.• Develop and conduct regional training sessions and meetings, including group presentations.• Perform biannual facility reviews to ensure strict compliance with state, federal, and other regulations.• Ensure Dental Assistants complete required training as outlined by the Organizational & Talent Development Department to support regional growth.• Provide regular feedback to Regional Management on accomplishments, areas for improvement, and growth opportunities.• Oversee and approve back-office supply orders for Northern California offices to maximize profitability and minimize expenses. Educate Lead Assistants on managing clinical supplies within budget constraints.

• Conducted on-site CEREC training for new dentists, fostering a “CEREC Culture” through both classroom and chair-side sessions, covering beginner to advanced cases.• Maintained ongoing relationships with dentists to ensure CEREC success and keep offices updated with technology and software changes.• Instructed CAD/CAM and CEREC courses for new hire assistants.• Led CEREC training for lead assistants, empowering them to train and develop their teams.• Reduced lab and supply expenses by delivering advanced CEREC training to maximize office utilization.

• Ensure patients stay focused on optimal treatment while addressing their individual needs.• Sterilize instruments and maintain operatories per state infection control guidelines.• Efficiently perform radiographs and intra-oral photography as directed by the dentist.• Prepare tray setups and manage supply levels to support patient care.• Provide postoperative and oral health care instructions as directed.• Accurately document patient charting and dentist notes in digital records.• Present treatment records, consents, and health history to the clinician before treatment.• Perform coronal polishing, sealants, cerec imaging, cerec restoration design, cerec restoration milling, cerec restoration stain and glaze, and other RDA functions as instructed.