Matt Knollenberg Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Served as Lead Product Owner for 3 microservice teams (~25 people) and worked hand in and with engineering managers as a technical product liaison and scrum master. Assisted in defining schedule, priority, backlog management and trade-offs for current and upcoming sprints to increase team efficiencies* Feature owner for company first eSIM feature in charge of refining project scope and requirements, leading stakeholder meetings and assisting product managers in completing phase 1 released in November 2024 as a top-level company initiative for the year* Conducted data analysis to assist in defining firmware product roadmaps and backlogs using customer feature requests, industry research data and current company hardware and software implementations * Utilized Tableau and Snowflake to define current customer device configurations used to implement internal testing setup for automated and smoke test infrastructures to decrease software bugs by 50%* Defined and implemented technical team escalation framework which reduced escalation completion time by volume (reduced number of escalations by 60+%) and time to complete (reduced to average of less than 5 days to complete)

Boise, Idaho, United States

All skills and accomplishments are defined in Ericsson job entry. Cradlepoint was purchased by Ericsson in 2021 and branding did not change over till 2024

United States

As a key member of the Solution Architect (SA) team tasked with supporting Services Team Members (STM’s) in complex and technical conversations with customers including troubleshooting, design, and technical implementations and integrations. Defined and architected processes used to increase customer satisfaction and engagement with Services organization to reduce average case completion time* Executed transformational change and streamlined current processes for Solution Architect organization which supported the growing team and caseload of support requests within the Services organization which reduced current per person caseload by 30%* Dedicated to FedEx account to assist in redesign and architecture between Highspot software and the many integrations and software applications currently implemented within their organization* Managed and reimagined current post-sales customer feature request process to assist in gathering customer requirements needed for future product feature development and reduce number of internal resources needed* Collaborated with Executive Leadership Team (ELT), PM and Sales Engineering (SE) organizations to define and implement escalation process for feature requests and yearly strategic initiatives

Boise, Idaho, United States

Partnered with R&D including Engineering Managers, SME tech leads and stakeholders to establish a technical vision using product requirements to weigh trade-offs between performance, cost and time to market for SaaS products. Oversaw and prioritized product vision for companies software offerings to encourage customer network management through SaaS products vs. firmware network management. Retained all product owner duties when promoted to Senior as well as the following additional iems * Member of Engagement Leadership Team chosen by product management members to assist company in improvement efforts to grow company culture and increase employee satisfaction survey score to above 80 each year* Key stakeholder and project lead for SSO feature implementation used to combine 3+ user logins and migrate 100,000+ users to new single login platform which decreased support cases by over 50% for login issues and password resets* Lead Product Owner in implementation of updated device alert functionality used to send alerts triggered by devices from an email format to a push (webhooks) format used by customers SaaS APIs therefore reducing time to resolve by up 60%

Boise, Id, United States

*Acted as scrum master and maintained vision, roadmaps and backlogs of work for multiple microservice technical teams within the R&D organization* Defined and managed product features including requirements, initiatives, epics and stories based on market/industry demand as well as customer feature requestsDefined and managed project initiative, scope, release, implementation and schedule for stakeholders review meetings including SLT* Key team member in definition and release of new business processes including agile structure, team charters and organizational KPIs used to assess team efficiencies which improved 20% quarter over quarter since initiation*Created and managed product testing suite used for product management and R&D to improve testing efficiency of releases prior to deployment

Greater Denver Area

Facilitated as a liaison with stakeholders in cross-functional business areas to document business processes including needs, wants and desires for ecommerce platform* Elicited and gathered requirements for business and technical definitions in order to create and manage all business and functional requirements documentation including user stories/tasks as managed in JIRA for product organization* Managed and prioritized all product features and defects for my development team including website header, footer and special project implementations

Greater Denver Area

Lead Business Analyst tasked with leading and defining business requirements for internal software application used to calculate complex reinsurance premiums and disperse to applicable providers * Created and managed all business and functional requirements BRD documentation including user stories and tasks managed in JIRA* Organized and implemented team agile practices including team charter, goals and objectives including definitions of done/definitions of ready for product backlog items* Facilitated stakeholder meetings in cross-functional business areas to document business processes including current and future state process flows as well as business use case scenarios* Lead, designed and executed product test strategy including test case development, QA testing and UAT test planning with a proposed release 1 test plan execution (Deployed October of 2018)* Facilitated as scrum master of daily stand-ups, planning and retrospective meetings to ensure project efficiency and success through multiple phased project

Greater Denver Area

Managed small development team while performing scrum master, research analyst and quality assurance testing roles* Collaborated with product owners, feature managers and software engineers to coordinate release cycles, gather feature requirements from clients and define business processes to streamline development in .NET environment* Created and maintained business requirements documentation including user stories, release notes, user manuals, user interface help using JIRA* Partnered with QA analysts to develop accurate test cases and ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business* Researched and defined customer usage data using SQL queries and pulling data from relational databases* Key member of product design review teams to ensure company and product vision stay a leader in the industry

Englewood, Co

* Coordinate and provide support to the business with all process implementations, customization's and enhancements between Microsoft Dynamics CRM, AX, Scribe and homegrown Asset management software* Served as liaison between departments (i.e.; ecommerce, Sales, Finance, etc.) in an effort to ensure accurate and timely transaction processing* Partnered with QA/test analysts to develop accurate test cases, ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business* Primary analyst responsible for defining the best course of action based on business requirements and effort required in support of organization wide system implementations* Supported assessment of current processes and evaluate improvements intended to increase workflow and efficiencies* Responsible for design and documenting of process workflows to help make appropriate recommendations to positively impacting business effectiveness* Provided production support upon conclusion of all projects including ticket processing, issue escalation up through issue resolution

Greater Denver Area

Key team of JD Edwards software implementation for company including requirement definition, use case test strategy and internal documentation development

Greenwood Village, Co

Provided 1st level contact and problem resolution support for all hardware, software and application issues for US asphalt subsidiaries.

Reviewed, validated, and processed all OEM, Direct, and Channel commissions’ requests for global sales reps on a monthly and quarterly basis and produced and distributed compensation plans for all Americas and Europe based sales reps.

Centennial, Co

Managed the calculations, research and payment of all monthly commissions for the retail and reseller programs

Denver, Co

Created, maintained, and distributed monthly financial statements including revenue, expense, and cash-flow statements for Colorado market commercial products while rolling up into oracle essbase financials

Greenwood Village, Colorado

Englewood, Colorado