Cradlepoint was purchased by Ericsson 3 years ago and now we are transitioning to the Ericsson name

* Key member of Solution Architect (SA) team tasked with supporting services team members (STM’s) in all complex and technical conversations with customers including troubleshooting, design, and technical implementations and integrations* Managed and streamlined current processes within the (SA) team to support the growing team and caseload of support requests within the Services organization* Dedicated SA to FedEx account to assist in building out their solution between Highspot software and the many integrations and software applications currently implemented within their organization* Acted as a liaison between Product Management (PM) and Services organizations to identify, research and create cross collaborative programs to continue to scale the fast-paced growing organizations * Managed and reimagined current post-sales feature request process to assist in gathering those requests including helping to define the business requirements and needs of the customer into actionable outcomes* Collaborated with Executive Leadership Team (ELT), PM and Sales Engineering (SE) organizations to define and implement escalation process for feature requests and yearly strategic initiatives

* Collaborated with developers and SME tech leads to establish technical vision and weigh trade-offs between performance, usability and time to develop* Managed and prioritized product vision and roadmap for UI for companies main software used to manage networks remotely * Key team member in roll-out and definition of new business process including agile structure and architecture* Created and managed product testing suite used for product management and R&D to improve testing efficiency of releases before deployment

* Acted as a liaison between R&D, Marketing and Executive teams to assist in defining product features based on market demand and customer feature requests* Translated and managed product features and requirements into epics, initiatives and stories while managing and prioritizing team backlogs to ensure timely release of all features being worked on cross collaboratively* Managed and prioritized project and initiative scope, release schedule and implementation details for review meetings for executive branch* Created and maintained vision, roadmaps and backlogs of work for multiple micro service teams within the R&D organization* Worked hand in hand with engineering manager in charge of microservice teams on delivery, schedule, priority for team for each and upcoming sprint* Acted as scrum master for initiative and microservice teams including scheduling stand-ups, planning and retrospective meetings* Member of Engagement Leadership Team chosen by PM members to assist company in improvements in cross collaborative and growing company culture opportunities* Key stakeholder and project lead for SSO project used to combine 3+ user logins and migrate over 100K users to new single login platform

• Facilitate as a liaison with stakeholders in cross-functional business areas to document business processes including needs, wants and desires for arrow.com ecommerce platform• Elicit and gather requirements for business and technical definitions in order to create and manage all business and functional requirements documentation including user stories/tasks as managed in JIRA• Manage and prioritize all product features and defects for my development team including website header, footer and special project implementations

• Lead Business Analyst on internal software project including requirements gathering, development prioritization and scope and timeline management• Organized and implemented team agile environment including team charter, goals and objectives and definitions of done and ready for product backlog items • Facilitate as a liaison with stakeholders in cross-functional business areas to document business processes including current and future state process flows as well as business use case scenario diagrams• Elicit and gather requirements for business and technical definitions in order to create and manage all business and functional requirements documentation including user stories/tasks in BRD documents as well as managed in JIRA• Lead, designed and executed product test strategy including test case development, QA testing and UAT test planning with a proposed release 1 test plan execution (to be deployed October of 2018)• Facilitate cross-functional daily stand-ups, planning and retrospective meetings to ensure project success and completion• Scrum master in charge of gathering updates from team members on development and testing progress including removing and mitigating issues causing roadblocks to completing sprints and releases• Create and maintain all system documentation including user guides, technical guidelines and reporting and validation specific documentation for Release 1 and beyond

• Managed small development team while performing scrum master, research analyst and QA testing roles• Collaborate with product owner, feature manager, software developers, and client services team to coordinate release cycles, gather feature requirements from clients, and define business processes to streamline development.• Formed and maintained business requirements and functional specification documentation including user stories, release notes, user manuals, internal wiki sites product screen help• Partner with QA/test analysts to develop accurate test cases, ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business. This includes full compatibility testing amongst desktop and mobile browsers as well accessibility testing for impaired users• Experienced with writing SQL queries and pulling data from relational databases• Key member of product design teams to ensure company and product vision stay a leader in the industry• Ability to leverage technical, business and industry acumen to communicate effectively with executive leadership and their respective teams• Organized and led continuing education trainings for company business analysts, UX/UI and product team leadership• Successfully onboarded employees with background information about company and product knowledge including software configuration

- Coordinate and provide support to the business with all process implementations, customization's and enhancements between Microsoft Dynamics CRM, AX, Scribe and homegrown Asset management software.- Serve as a liaison between departments (i.e.; ecommerce, Sales, Finance, etc.) in an effort to ensure accurate and timely transaction processing- Partner with QA/test analysts to develop accurate test cases, ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business- Primary analyst responsible for defining the best course of action based on business requirements and effort required in support of organization wide system implementations- Support the assessment of current processes and evaluate improvements intended to increase workflow and efficiencies- Responsible for design and documenting of process workflows to help make appropriate recommendations to positively impacting business effectiveness- Provide production support upon conclusion of all projects including ticket processing, issue escalation up through issue resolution

- Administer and assist in end-user JD Edwards’s project implementation including gathering business requirements, design/UAT script testing and internal end-user training and set-up.- Administer and maintain all accounting systems (MRI, HFM, Essbase) with entity set-up, account set-up and report functionality.- Test and review product defects for internal company quote engine to be implemented with Salesforce production environment.- Review and validate daily work order report status of cabinet to panel cross connects to ensure accuracy and consistency.- Administered SFDC- Assist development teams with internal company product project processes using the Agile project methodology.

- Provided 1st level contact and problem resolution support for all hardware, software and application issues for US subsidiaries.- Acted as a liaison between customers and internal Business Analysts to ensure proper problem interpretation and resolution were satisfactory.- Project administrator for Microsoft Dynamics CRM rollout project for company subsidiaries including product implementation and set-up as well as initial and on-going product training for end-users.- Developed, tested, and implemented custom solutions and reporting for Microsoft Dynamics CRM.

- Reviewed, validated, and processed all OEM, Direct, and Channel commissions’ requests for global sales reps on a monthly and quarterly basis.- Produced and distributed compensation plans for all Americas and Europe based sales reps.- Assisted in audit processing for all commissions requests and validation processing.

- Managed the calculations, research and payment of all monthly commissions for the retail and reseller programs while maintaining access database and query functionality.- Built strong interpersonal business relationships developed with sales organization for assistance in research of billing revenue and monthly sale discrepancy processes.- Created, developed and maintained written compensation plans for new and existing positions within the sales organization.

- Created, maintained, and distributed monthly financial statements including revenue, expense, and cash-flow statements for Colorado market commercial products while rolling up into oracle essbase financials. - Coordinated and prepared monthly expense and revenue general ledger accrual entries. - Developed annual budget preparation and monthly forecasting generation, financial benchmarking and organization for local and divisional teams.