Matt Korpi Email & Phone Number

Michigan, United States

• Launched and manage delivery operations of Adult Use Cannabis Dispensaries in New Jersey (2 Locations)• Continue to manage and optimize delivery operations of Adult Use Cannabis Dispensaries in Michigan (2 Locations) and Massachusetts (3 Locations)• Retail Operations Facilitation including weekly Executive Retail Update, Calendar Tracking, and creating and distributing a monthly Retail Customer Plan across all partnering departments and stores.• Intellishop (secret shops) and Arca (cash management solutions) business relationship owner

• Ensured delivery projects are brought from concept to implementation to fully operational status• Launched and managed delivery operations of Adult Use Cannabis Dispensaries in Michigan (2 Locations) and Massachusetts (3 Locations)• Developed operational KPIs and implemented improvements to enhance customer experience of the brand• Created and managed custom delivery zones for each location to provide no location overlap and to minimize undeliverable addresses• Created and developed operational best practices for delivery operations• Provided clear, concise status reports, metrics and updates to senior management• Ensured each facility’s delivery record keeping and compliance with local and state regulations• Developed and executed delivery demand planning and staffing forecasts

Birmingham, Michigan, United States

• Led the implementation and operations of the 3Fifteen delivery strategy• Ensured delivery projects are brought from concept to implementation to fully operational status• Managed delivery operations of Medical and Adult Use Cannabis Dispensaries in the State of Michigan representing approximately 10% of 3Fifteen's total sales and servicing 90% of the Michigan population within 30 minutes of delivery range• Developed operational KPIs and implemented improvements to enhance customer experience of the brand• Created and developed operational best practices for delivery operations• Planned for and managed change, at an organizational, program and project level• Provided clear, concise status reports, metrics and updates to senior management outlining progress against schedule, scope, cost and quality

Hamtramck, Michigan, United States

• Managed daily operations and delivery of Adult Use Cannabis Dispensary covering 148 zip codes of the Metropolitan Detroit area.• Developed and executed delivery demand planning and staffing forecasts• Developed operational KPIs and implemented improvements to enhance customer experience • Ensured the facility’s record keeping and compliance with local and state regulations• Scheduling, employee training, and oversaw the day-to-day duties of the dispensary team• Created and developed operational best practices for delivery

Flint, Michigan

Merged with Prestige Delivery Systems Aug, 2014• Managed daily operations and delivery of estimated 6500 daily packages in 195 zip codes for 38 different accounts• Maintained, and exceed on-time delivery goal of 99.5% while minimizing transportation and employee costs • Hired, trained, and managed four dispatchers, two freight coordinators, and 96 independent contractors• Regularly analyzed all delivery metrics to identify problems and developed their solutions to improve KPI metrics• Oversaw $4.8 million in sales revenue while responsible for controlling costs and expenditures, negotiating contracts, and presented profit and loss statements• Planned, oversaw, and executed the entire move of operations from 27,000 sq. ft. building into 40,000 sq. ft. building with no service interruption

Flint, Mi

• Managed deliveries for multiple accounts• Managed and scheduled routes to ensure timely deliveries• Hired, managed, and terminated sub-contractors• Loaded, unloaded, prepared, inspected and operated delivery vehicle

Flint, Michigan

• Provided IT support to all students, staff and faculty• Updated and created “Quicknotes” for supported software and network settings• Created work tickets using Remedy for escalation to network and server administrators

Saginaw, Michigan Area

• Supported customers via telephone and email• Troubleshot a variety of technical and non-technical issues customers had with their web hosting plans and services• Provided technical support for escalation to network and server administrators