Co-Founder | Elevate You LLCJuly 2024 – PresentAs the Co-Founder of Elevate You LLC, I am driven by a passion for empowerment, inspiration, and unlocking limitless potential. With the upcoming launch of Elevate Now, our transformative personal development product, we aim to pioneer a new era in personal and community growth.At Elevate You, we believe that every individual has the power to break barriers and achieve extraordinary heights. Our mission is to provide personalized growth journeys and a supportive community network that fosters continuous development and positive change.Join us on this exciting journey as we empower those who are next, together expanding the world’s potential.- Leading the development and launch of Elevate Now, our flagship personal development product.- Driving the mission to empower individuals and communities through personalized growth programs.- Fostering a supportive community network that inspires continuous development and positive change.- Collaborating with a team of visionary leaders to create impactful programs and initiatives.

Led 2,000+ employees and oversaw the card business including: Marketing, Product Services, Collections, Credit Decisioning, Fraud, Analytics, and Servicing. Improved relations with regulators and successfully developed and implemented a strategy that would allow the organization to grow while becoming more efficient to take advantage of the emerging scale.• Orchestrated and executed a forward-looking strategy, directing the organization's transformational journey towards digital excellence. This strategic shift not only drove a phenomenal 100% increase in profitability within a mere 3 years but also elevated associate and customer satisfaction to new heights.• Pioneered a 132% expansion of the portfolio during the Covid pandemic, underpinned by a digital acquisition and branding strategy. This visionary approach didn't just boost growth, but also carved out an impressive 23% reduction in the cost-to-book ratio, setting new benchmarks for Premier Bankcard.• Spearheaded a revolution in operational efficiency by harnessing the power of digitization. Negotiation of pivotal vendor contracts (including Fiserv and MasterCard) coupled with strategic digitization of collections reduced cost per dollar collected by a striking 34%. We achieved a phenomenal 100% improvement in employees per active account for the organization.• Delivered a customer-centric triumph, propelling the organization's customer satisfaction index to an extraordinary top-box performance exceeding 80%. Championed the change to empower our employees more so that they could help customers in a more transformative way.• Engineered a regulatory breakthrough by devising and implementing a pioneering risk framework. By meticulously addressing the first and second lines of defense, I successfully dismantled regulatory constraints that had persisted for a staggering 17 years.

Led 300 employees and 4,800+ agents through outsourced partner relationships. Oversaw all business operations including servicing, fraud, back office, and collections for one of the fastest-growing credit card companies in the US. Championed and executed collections strategies, resulting in improved roll rate performance and reduced cost-per-dollar collected by 18% over 2 years – accomplished by improving segmentation, launching omnichannel collections, and forming stronger partnerships with the BPO firms.• Championed a 5-year plan to transform the customer experience by focusing on technology investments, improvements in agent-level performance, and reducing customer effort. Customer experience scores improved by 12%, attrition improved by 120 basis points, and one-call resolution rates improved by 15%.

Led a team of 200+ employees who generated an incremental $14MM in bottom-line results for the business by driving transformations in cross-sell and lifecycle campaigns while significantly improving operational efficiencies. Responsible for Operations, Lifecycle Management, Compliance, and Relationship Management for our larger North American Partners (Chevron, Shell, and BP to name a few). • Designed, tested, and implemented portfolio management strategies that grew volume on existing accounts (40MM incremental gallons), significantly lowered attrition (700 basis points reduction in two years), and improved revenue by $5MM through cross-selling add-on products.• Drove operational efficiencies through technology investment, change management, and employee development resulting in cost reductions of 12% for a portfolio that grew by 37% over this same period.

• Led the centralization of the marketing execution functions, driving improved performance and client satisfaction for a portfolio that supported 68 of the top 100 retailers in the US. • Reduced the acquisition cost by 34% over two years through leveraging scale and channel optimization across the portfolios while ensuring the clients felt they had the necessary flexibility to manage their brands, saving the business $18MM.• Developed, championed, and influenced partners on a 360-degree communications strategy that improved customer attrition by 21% and grew cross-sell revenue by $12MM.