• Participate on 24x7 rotating on-call schedule to address any potential customer network issue or network issues facing our corporate LAN/WAN• Implemented and utilize Eastwind Breach Detection IDS system to monitor potential security incidents and followed up on each incident reported• Provide network security training and phishing exercises to employees to help close the gap on potential security incidents occurring through phishing attacks or other means

• Establish, maintain and support the corporate LAN/WAN infrastructure to ensure it is functioning properly and optimally• Designed, configured and implemented the replacement of our corporate LAN/WAN to completely new redundant 10G infrastructure using new switching hardware• Built and configured our network monitoring solution using Solarwinds• Participated on rotating 24x7 on-call schedule to address any potential network issues• Provided Managed Firewall Services for our customers by establishing site to site VPN’s, Network Policies, and monitoring solutions• Managed and implemented new wireless campus network solution for each location using Aruba Access points• Manage and maintain routing, switching, firewall configurations including addressing, VLANs, ACLs, routing protocols, wireless management• Setup, consult, and review customer network connections using protocols such as BGP, MCT, LACP, and Vrrp-e• Participate in Maintenance windows upgrading and maintaining our MLX-e and CER production routers to ensure optimal uptime for customers• Deployed, managed, and maintained Corporate VPN solution using Cisco ASA firewalls integrated with Microsoft Active Directory• Participate in annual SOC I , SOC II, and PCI audits to ensure all network controls meet established requirements

• Provide IT support for over 70 office employees in a Windows, Mac OS X environment• Manage and maintain ESXi hosts in complete VMWare environment using storage solutions such as Dell Compellent, and Nimble• Apprenticed Network Engineers and assisted in creating Visio Diagrams, scripts, and configuring customer network connections• On call 24x7 for all internal IT issues consisting of corporate network, phones, wireless, servers, vpn, firewalls• Completely overhauled our internal PBX phone system with a new stable cloud solution that was executed with less than an hour of down time• Managed and maintained our corporate Microsoft 2008 Active Directory Domain, Corporate email, Internal Server Backups

• Participate in a 24x7 environment monitoring local and worldwide network traffic from a security perspective for various public entities using SIEM technology• Proactively recognize and report anomalies in network traffic for firewalls, routers, IDS, oracle devices, Linux/Unix devices, Windows devices• Monitor and evaluate IDS traffic for potentially malicious behavior• Monitor compliance of information security procedures and policies for PCI environments

• Assist employees of the corporation with Microsoft Outlook, Proprietary Bank application issues, Troubleshoot network printing, network outages, Windows 7 and XP issues, Remote assistance, Blackberry support, Password resets, VPN connectivity issues, assist with Microsoft office products• Escalate issues to the appropriate IT Support group through Remedy ticketing system, Professional customer service, Maintain exceptional customer service and quality levels, Work with other team members to help solve current technical issues

• Assist the IT director with various Help Desk responsibilities: PC Repair, management of company intranet website (Joomla), assemble and run network and phone cable, configure and troubleshoot E-mail accounts (Outlook, Thunderbird), setup network printers, Write How-to documents for employees, Configured DNS, DHCP, Untangle Firewall, Administered the Qnap Network Attached Storage File Share for all DownEast Employees• Provide IT support to the corporate office and for more than 40 stores by traveling to store locations for new computer setup/replacement, troubleshooting issues over the phone, troubleshoot Windows XP, 7, Ubuntu, and Mac OS, VNC into store computers to change settings and troubleshoot, Configure Nagios Core to monitor server and website status

• Contact Bank Daily to place stop payments on checks, request check copies, inquire about ACH payments• Prepare daily reports on daily banking transactions with Oracle and Microsoft Excel• Providing troubleshoots and problem resolutions to customer inquiries and requests on a daily basis through e-mail, phone call, and fax

• Member of first Accounts Payable team to go on piece rate in Sandy, UT• Inbound and outbound customer service calls dealing with problem resolution, troubleshooting, etc.• Corrected invoice errors in the Accounts Payable system to process invoices