Corporate Accounts Payable - US Invoice Processing Operations. Process owner. Product manager for multiple applications. Manages team virtually and in person, indirectly guiding offshore support teams. Manages internal project and BAU teams, processing thousands of invoices annually for compliance and ensuring invoices meet policy/standard. Leader that builds high performing teams, promotes top talent, and challenges/motivates team to improve overall process efficiencies. Maintains excellent relationships with key stakeholders and third party vendors.

Corporate Accounts Payable - Payee Operations (Vendor Management) and Invoicing Operations Has managed 2 of the bank’s Accounts Payable processes… vendor onboarding/maintenance and Invoice compliance operations. Oversee a team of roughly 10 direct reports and indirectly oversee the work of India offshore operations team. Provides subject matter expertise in the creation of new processes, procedures, and provides guidance on new initiatives and projects impacting the work area. Works with lines of business and additional stakeholders for BAU and project work. Consistently presents presentations to Senior Leaders and executives.

Leader on all projects within Corporate Accounts Payable Vendor Management. Oversaw development and testing of these projects and helped initiate projects into production environment. Also responsible for department metrics and assisting in year end tax reporting for Payee Operations. Experience with Waterfall and Agile project methodologies, test environments/strategy. Developed, created, and reported BAU performance metrics to executives

Branch Manager who managed all aspects of operational excellence, risk management, customer satisfaction, sales/revenue, and employee development. Facilitated trainings and mentored associates in their professional development. Championed many metrics from a market perspective to improve efficiency and performance across multiple financial centers.

Managed a fleet of over 1500+ cars and 20+ employees. Branch was #1 in world for customer satisfaction. On Boarded and trained new associates. #1 sales associates in RI/Southern MA. Responsible for overall revenue, profit/loss, expenses, and employee development.