Physical Security Sales both end user and new construction.Systems include: Access Control, Video Surveillance, Intrusion Detection, Intercoms, Mass Notification

I am a Commercial Account Executive for Tyco Integrated Security specializing in:Intrusion DetectionVideo Surveillance Access ControlFire Alarms

I manage three different teams in account services for Tyco: Customer DiscontinuanceCustomer RetentionAdjustments-These departments all deal with finance operations for Tyco Integrated Security.-Provide multiple reports to the entire field for Tyco on a weekly basis-Provide a one stop customer service experience for all of Tyco*Received Presidential award for Outstanding Customer Service in 2014

Oversee all operations on the floor when a Team Manager is unavailable. Processing reports through Compass that are generated into excel files that are then sent to the floor to work. Answer all questions either by Core Commercial Sales Representative or Sales Managers answering any paperwork issues or problems. Most deal with credit operations, core processes, or issues dealing with how the job was submitted.Help with training new employees for Core Order Management and any up training that is needed as the end user becomes used to processing orders. Completed several 1 on 1 and group training sessions.Processing all data into several different systems including Admin, Informix, Mastermind, Multi-screen, Document Manager, and NICAD

Call center, averaged 40 phone calls a day entering tickets into a software called OCPM providing support to customers for Philips products.

Fixed any PC issues including both desktop and laptops. Also installed new PC’s and printers.Provided networking troubleshooting with shared drives on the internal network.Networked printers to new pc’s and existing systems. Removed viruses and spyware if found on any of the active systemsMain operating systems included Windows XP, Windows Server 2003,and some Mac