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Specialties: Vehicle Electrical, Mobile Hydraulics, Technical Documentation, Training Development
Con-Tech Manufacturing, Inc
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Field Service EngineerCon-Tech Manufacturing, Inc Apr 2020 - PresentDodge Center, MnIn this position, I am responsible for direct customer support and contact for our end-users. I help them troubleshoot and fix heavy-duty mixer and refuse trucks and shorten their maintenance time. I am also responsible for electrical system design for refuse bodies and also for electrical drafting on our mixer trucks. I also manage the refuse part inventory on a monthly basis. In addition, service manual writing, tech bulletin creation and managing field updates are tasks that I am responsible for.
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Fleet ManagerRochester Ready Mix, Llc Nov 2018 - Apr 2020Rochester, Mn
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Apprentice ElectricianA&A Electric And Underground Apr 2018 - Nov 2018Kasson, Minnesota, United StatesAs an apprentice electrician I was trained in roughing in and finishing home electrical systems. I was working towards becoming a journeyman.
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Senior Contact Center ManagerMcneilus Truck And Manufacturing, Inc. Dec 2014 - Apr 2018Dodge Center, MnIn this position, I oversee 5 employees who staff a Technical Support Call Center. Our job is to provide consistent and timely product support to our customers to help them keep their equipment up and running. I also manage the Metrics for the department and report them to the Director level of our department. We also maintain the Product Service Document Library to assist our internal customers in finding the information they need. Our employees provide support to nearly every other department in the organization. -
Product Training ManagerMcneilus Truck And Manufacturing, Inc. Jun 2011 - Dec 2014Dodge Center, MnAs Product Training Manager, my responsibilities include complete and up-to-date technical training services for our end-users. It is my job to also disseminate all practical information to our field service personnel in a timely fashion. I handle all requests and scheduling to meet my departments goals and our customers expectations. By virtue of visiting many customers a year, I am also responsible for being an ambassador of my company and a dependable representative of Oshkosh Corporation's core values.
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Branch And Call Center Support ManagerMcneilus Truck And Manufacturing, Inc. Mar 2011 - Jul 2011Responsibilities of this position include call center function management, employee scheduling and metric reporting. In addition, I am also responsible for overall branch support management including training, technical documentation and product updates. I also am the program data manager for McNeilus Companies' REVOLUTION composite drum technology program.
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National Mixer Service RepresentativeMcneilus Truck And Manufacturing, Inc. Dec 2005 - Mar 2011As the National Mixer Service Representative, my duties included travel in the field to accurately diagnose and fix problems on heavy-duty trucks. I also answered national service phone calls and provided diagnosis and troubleshooting guidance on concrete mixer trucks. I also supported the company interactions and relationships with vendors such as Trimble Mobile Solutions, Transportation Safety Technologies and Ready Slump systems. I also developed a comprehensive records management system for McNeilus Companies' REVOLUTION drum program and reported key data to top-level company executives.
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LeadmanMcneilus Truck And Manufacturing, Inc. Dec 2002 - Nov 2005Being a leadperson carried with it the responsibilites of employee scheduling, maintaining scheduled thru-put of the asssembly line, managing inventories of parts on the line, attending production meetings and being part of several cross-functional teams within the company. In addition, monitoring safe practices by employees and giving safety talks was also a requirement. I played a role, along with many others, in rollling out the companies' LEAN initiatives.
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Assistant LeadmanMcneilus Truck And Manufacturing, Inc. Apr 2001 - Nov 2002In this role, I played a support and back up role to the line supervisor. I assisted in training new employees, made sure the assembly line always had the proper parts and also performed leadperson duties when the main supervisor was absent.
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AssemblerMcneilus Truck And Manufacturing, Inc. Dec 1997 - Mar 2001Responsibilties included assembly of heavy-duty construction equipment. Specialties were electrical systems and hydraulics.
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ManagerBfc Feb 1995 - Nov 1997Store Manager
Matt Lee Skills
Matt Lee Education Details
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Rochester Community And Technical CollegeGeneral -
John Marshall Senior High School
Frequently Asked Questions about Matt Lee
What company does Matt Lee work for?
Matt Lee works for Con-Tech Manufacturing, Inc
What is Matt Lee's role at the current company?
Matt Lee's current role is Field Service Engineer at Con-Tech Manufacturing.
What is Matt Lee's email address?
Matt Lee's email address is ma****@****sco.com
What is Matt Lee's direct phone number?
Matt Lee's direct phone number is (507) 374*****
What schools did Matt Lee attend?
Matt Lee attended Rochester Community And Technical College, John Marshall Senior High School.
What skills is Matt Lee known for?
Matt Lee has skills like Manufacturing, Continuous Improvement, Process Improvement, Management, Lean Manufacturing, Team Building, Vehicles, Customer Service, Employee Training, Training, Product Development, Sales Management.
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