Matt Lemaster Email & Phone Number

Houston, Tx, Us

Coach businesses how to capture more value from their current IT and how to make it more supportable.

London, England, Gb

Creative EDI Architect. Focuses on supportable, adaptive solutions. Designed processes so that a Business Analyst could onboard a trading partner. Assessed the impact of ERP changes on EDI then sponsored changed that avoided unplanned outages. Assessed whether or not EDI was the best technology to automate business with new customers. Lead small service improvement projects. Developed IT project and support team members. Authored guidelines, tip of the day. Improved business processes, project processes, support models, and technical designs. Trained business process performers. Worked remotely on projects with trading partners in BE, BR, CA, CN, DE, DK, ES, EU, FI, FR, GB, IN, IT, MX, MY, NL, NO, PH, PL, RU, SE, TR, US, ZA, across many business cultures.» Successfully migrated 16 businesses to a new EDI system including 380 trading partners in 26 countries.» Retired a legacy EDI system, saving $1,000,000 per year.» Designed a global timely, targeted and actionable alerting system for faster incident resolution.» Designed management tools that drove up EDI adoption and drove down error rate.» Designed a technical change that prevented $40,000,000 in overdue invoices from happening again.» Optimized business process and technology to cut the cost to onboard a trading partner by 50%.» Presented my design for EDI monitoring and alerting to Microsoft who adopted it as TPM in their Azure iPaaS.

London, England, Gb

Trusted advisor performed quality management working closely with IT architects and Programme Managers. Performed project assurance for business application development and application integration projects. Championed non-functional requirements like fault tolerance, error correction, system state, security, monitoring and alerting. Understand business process, business activity model, process performers roles and responsibility. Author the detailed Support Model and Cost Model, create time writing codes, assess impact to FTE count including HR impact. Author then test Helpdesk scripts, update the Business Application CMDB, update the Infrastructure CMDB including ticket queues. Perform or assure training for support personnel. Negotiate or assess contracts with 3rd party vendors. Establish their software license management including payment of invoices. Assured regulatory compliance, records management. Delivered IT security by safe coding standards, code reviews, code scanning, penetration tests and more. Assured adequate business continuity plans then authored the disaster recovery plans. Designed and planned application decommissioning. Ability to multitask and work on multiple projects concurrently. Experience conducting security reviews.» Successfully assured the delivery of more than $90,000,000 worth of IT projects.» Designed timely, targeted, and actionable EDI alerting to most the appropriate business process performer. » Proposed the HA + DRP solution for a global order management web portal.

London, England, Gb

Responsible for the quality and efficiency of a broad portfolio of centrally-delivered IT services bundled and contracted to the global Chemicals business. Portfolio of services included data center, call center, voice and data networks, desktop, hosting, application support, and projects. Experienced managing and leading high performance enterprise support teams. Proven ability to successfully communicate with individuals at various levels of the organization. Sound judgment with the ability to understand and consider diverse opinions and situations when making decisions. Excellent problem-solving skills. Excellent organizational skills. Jointly managed customer’s annual IT spend down 50% over four years. Managed $11 million IT budget. » Perform Demand Forecasting, Tracking, and Change to proactively match supply with business demand. » Perform Customer Relationship Management, Portfolio Management, and End-to-End Service Integration to ensure complete alignment of Service Level Agreements to changing business requirements. » Continuous process improvements and structural improvements to meet cost leadership targets.» Executed global problem management, change management, service interruption, and escalation processes. » Developed and implemented a cost analysis tool based on bill of materials and catalog of services.» Consulted on Disaster Recovery Planning and IT Security projects.» Built TCO cost models for new applications. Participated in annual budgeting.

London, England, Gb

Managed the scope, schedule, budget, risks, and resources of application development and application integration projects in petroleum manufacturing and corporate environments. Delivered projects up to $1 million budget, 1 year schedule, 35 FTEs. Developed new business opportunities. Experience in developing and using project plans for systems projects.» Jointly grew sales of IT products and services by 25% in one year.

Individual contributor in application support, workstation support, network administration, and Executive Support. Quickly responded and efficiently resolved problems. Performed software development for Retail POS system, Marine applications. Recognized for excellent service in executive support then again later for service during a corporate disaster.