Matt Lomas Email & Phone Number

England, United Kingdom

Nottinghamshire, England, United Kingdom

Newark, England, United Kingdom

Experienced retail and logisitics team leader for 30+ repair technicians covering all range of manufacturers with some specialist brand accredited repair technicians. Focussing on 90%+ success on a customer 7 day turn around and driving key performance metrics within the team to achieve output goals and business expectations- Lean 6 sigma trained, 5S methodology and Kaizen accmoplished- Orchestrated and maintained a 23% perofrmance increase through effective goal setting and performance management- Guided end-to-end repair teams through numerous cycles of change, constructing and delivering growth in output, cost saving and efficiency initiatives and projects. with a spirit of endeavour and excellence and demonstrating a continuous improvement mindset- Control labour costs through effective headcount management to remain within all budgets- A leader of equality, diversity and inclusion within the work place

Spares Logisitcs and Dixons Carphone Customer Exchange ProcessIdentifying new, process opportunities and working with the Repair, Logistics and Operations teams to deliver improved KPI and delivery rates to positively support the reduction in TAT to customers. Reduce risk of breach to customer repair SLA’s by putting corrective measures in place to current/outdated SOPs. Created and implemented an agile team using 1-3, 3-1 principles and methods• Managing a team of 36 colleagues across varying shift patterns to deliver on all KPIs and customer expectations• Orchestrated Goods Inwards for all mobile phone exchanges• Stock Management of 750,000 items at a value £9.1 million• Reduced cost on packaging per annum through account negotiation with suppliers• Detailed knowledge and management of FLT drivers, Warehousing colleagues, Administrative teams, customer handling teams and coaching staff • Created an agile team encouraged and driven to work flexibly, efficiently and to make the most impact for our direct customers

Team Knowhow Customer Repair Centre, Newark, Notts

Managing a Notebook repair team within Europes largest repair centre to exceed customer expectations on a 7 day turnaround from pick up to drop off.- Manage all brand dependant processes to maximise claim backs and reduce labour cost per job- Drive KPIs daily to deliver on customer promises/metrics- Increased average performance per capita through lean culture and process implementation - Effectively manage absence levels to improve output and efficiency

Knowhow National Repair Centre, Newark, Uk

Managing a team of skilled Flat Panel technicians across multiple brands for both In and Out of Warranty repairs, handling and meeting excpected KPIs and managing claim back processes for loss prevention- Budget control and headcount for 30 technicians - Installed and implemented Panasonic & LG warranty claims process- Reduced awaiting parts % through diagnosis management and upskilling/training within the workforce- Introduced first 'customer promise' metric of a 7 day TAT from pick up to drop off

Lincoln, United Kingdom

Working in an already established store to develop the growth of the store YoY in sales and customer satisfaction. Decreased stock loss through thorough process implementation and monitoring, introduced a stock specialist role to prevent against increase in attempted theft and fraud which drastically reduced our stock loss and became the recognised norm for stores to operate. Managed the Christmas peak install and operations within my store/s to deliver best in class service to all customers over our busiest periods.• Running and maintaining a £9.8 million store, Reporting to the General Manager• Responsible at any given time for 47 colleagues, • Responsible for the performance of the store in areas of customer service, sales and operations. • Development of colleagues through active coaching and frequent personal tailored development plans

Nottingham, United Kingdom

Working in an already established store to develop the growth of the store YoY in sales and customer satisfaction. Decreased stock loss through thorough process implementation and monitoring, introduced a stock specialist role to prevent against increase in attempted theft and fraud which drastically reduced our stock loss and became the recognised norm for stores to operate. Managed the Christmas peak install and operations within my store/s to deliver best in class service to all customers over our busiest periods.• Running and maintaining a £9.8 million store, Reporting to the General Manager• Responsible at any given time for 47 colleagues, • Responsible for the performance of the store in areas of customer service, sales and operations. • Development of colleagues through active coaching and frequent personal tailored development plans

Coach for 30+ colleagues, the role was to educate and develeop and team in an ever changing retail environment to deliver maximum efficiency and customer satisfaction

Mansfield, Nottinghamshire

Salesperson in Currys retail store

Newark-On-Trent, England, United Kingdom

Mansfield, Nottinghamshire, Uk

Worked with a business partner to facilitate and deliver excellent customer service on our customers Wedding Days. Developed a strong customer base and 5-star customer rating. Created a tailored, personable set of packages to cover all demands based on research and feedback which helped drive customers to us and set us off against competitors Took what was a hobby and invested time to turn it into a fruitful and satisfying job. Marketing ourselves online and using social media and advertising tools and suites available for businesses