Matt Lomas Email & Phone Number

England, United Kingdom

Nottinghamshire, England, United Kingdom

Newark, England, United Kingdom

Experienced retail and logisitics team leader for 30+ repair technicians covering all range of manufacturers with some specialist brand accredited repair technicians. Focussing on 90%+ success on a customer 7 day turn around and driving key performance metrics within the team to achieve output goals and business expectations- Lean 6 sigma trained, 5S.

• Spares Logisitcs and Dixons Carphone Customer Exchange ProcessIdentifying new, process opportunities and working with the Repair, Logistics and Operations teams to deliver improved KPI and delivery rates to positively.
• Managing a team of 36 colleagues across varying shift patterns to deliver on all KPIs and customer expectations
• Orchestrated Goods Inwards for all mobile phone exchanges
• Stock Management of 750,000 items at a value £9.1 million
• Reduced cost on packaging per annum through account negotiation with suppliers
• Detailed knowledge and management of FLT drivers, Warehousing colleagues, Administrative teams, customer handling teams and coaching staff

Team Knowhow Customer Repair Centre, Newark, Notts

Managing a Notebook repair team within Europes largest repair centre to exceed customer expectations on a 7 day turnaround from pick up to drop off.- Manage all brand dependant processes to maximise claim backs and reduce labour cost per job- Drive KPIs daily to deliver on customer promises/metrics- Increased average performance per capita through lean.

Knowhow National Repair Centre, Newark, UK

Managing a team of skilled Flat Panel technicians across multiple brands for both In and Out of Warranty repairs, handling and meeting excpected KPIs and managing claim back processes for loss prevention- Budget control and headcount for 30 technicians - Installed and implemented Panasonic & LG warranty claims process- Reduced awaiting parts % through.

Lincoln, United Kingdom

• Working in an already established store to develop the growth of the store YoY in sales and customer satisfaction. Decreased stock loss through thorough process implementation and monitoring, introduced a stock.
• Running and maintaining a £9.8 million store, Reporting to the General Manager
• Responsible at any given time for 47 colleagues,
• Responsible for the performance of the store in areas of customer service, sales and operations.
• Development of colleagues through active coaching and frequent personal tailored development plans

Nottingham, United Kingdom

• Working in an already established store to develop the growth of the store YoY in sales and customer satisfaction. Decreased stock loss through thorough process implementation and monitoring, introduced a stock.
• Running and maintaining a £9.8 million store, Reporting to the General Manager
• Responsible at any given time for 47 colleagues,
• Responsible for the performance of the store in areas of customer service, sales and operations.
• Development of colleagues through active coaching and frequent personal tailored development plans

Coach for 30+ colleagues, the role was to educate and develeop and team in an ever changing retail environment to deliver maximum efficiency and customer satisfaction

Mansfield, Nottinghamshire

Salesperson in Currys retail store

Newark-on-Trent, England, United Kingdom

Mansfield, Nottinghamshire, UK

Worked with a business partner to facilitate and deliver excellent customer service on our customers Wedding Days. Developed a strong customer base and 5-star customer rating. Created a tailored, personable set of packages to cover all demands based on research and feedback which helped drive customers to us and set us off against competitors Took what was.