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Appointed as CIO following MLC’s divestment from NAB, I supported the executive team with the creation of divestment plans, establishing new technology structures and strategy, defining transitional services and transforming operational processes. Underpinning the creation of a market leading business, I built a brand-new technology team, suite of systems and operating model, modernising operations and driving a broader program of transformation. Recruiting and leading a team of 170+ employees… Show more Appointed as CIO following MLC’s divestment from NAB, I supported the executive team with the creation of divestment plans, establishing new technology structures and strategy, defining transitional services and transforming operational processes. Underpinning the creation of a market leading business, I built a brand-new technology team, suite of systems and operating model, modernising operations and driving a broader program of transformation. Recruiting and leading a team of 170+ employees across the business, I established a highly capable and skilled team, cultivating a culture of problem-solving, innovation and accountability. • Built an award-winning digital capability, facilitating the creation of Australia’s 3rd largest life insurer as a stand-alone business and market leader in new sales and customer satisfaction;• Built new IT operating environment with state-of-the-art technology;• Optimised time required to bring new product features and pricing changes to market, building ability to adapt to changing customer requirements;• Transformed team culture by spearheading the design and creation of MLC’s bi-annual Hackathon to bolster technology innovation and create solutions that address business pain points. Show less

Following a major technology department restructure, I was appointed to oversee operational management of the Advised Investment, Life insurance and Wealth mainframe systems. With strategic accountability for both transition and subsequent transformation, I overhauled the technology base, upgrading legacy systems and supported sales and marketing execution. In preparation for the separation of MLC Life Insurance business, I evaluated team assets, restructured the department and prepared NAB’s… Show more Following a major technology department restructure, I was appointed to oversee operational management of the Advised Investment, Life insurance and Wealth mainframe systems. With strategic accountability for both transition and subsequent transformation, I overhauled the technology base, upgrading legacy systems and supported sales and marketing execution. In preparation for the separation of MLC Life Insurance business, I evaluated team assets, restructured the department and prepared NAB’s technology team for the separation. • Reduced the department’s cost base by 15%, streamlining delivery operations and shifting available capacity to value-add project and delivery work;• Served as technology representative for high value M&A action, crafting greenfield target operating model, technology architecture, migration approach and project costings;• Delivered change to support multimillion-dollar sales increases, co-developing strategic funding model;• Significantly increased customer engagement and retention by designing and managing the award-winning “OnTrack” program, leveraging wearable technology to incentivise customers to adopt healthy habits. Show less

Hired into a newly created role following the shift to a functional model, I led technology strategy, solution design and technology risk for customer-facing systems across NAB’s businesses. One of my key responsibilities was to educate the Board on risk management from a technology perspective, heightening risk awareness and de-commissioning legacy technology systems to reduce operational risk. Leading a team of 35, I embedded a new technology operating model across the broader department… Show more Hired into a newly created role following the shift to a functional model, I led technology strategy, solution design and technology risk for customer-facing systems across NAB’s businesses. One of my key responsibilities was to educate the Board on risk management from a technology perspective, heightening risk awareness and de-commissioning legacy technology systems to reduce operational risk. Leading a team of 35, I embedded a new technology operating model across the broader department, improving staff engagement and collaboration.• Overhauled the board risk appetite for technology by building a technology risk management profile and action plan for NAB Wealth Technology;• Designed and delivered program upgrading, modernising and remediating risk across 4 key line of business platforms;• Secured a 250% increase in funding for technology risk and remediation programs. Show less

Promoted to work on business projects, I played an active role supporting security architecture and wider change initiatives. Leading NAB’s involvement with the Open Data Centre Alliance, I supported an early shift to cloud computing technologies and collaborated with cross-function IT industry leaders to accelerate the adoption of enterprise cloud solutions. I engaged with key business stakeholders on project initiatives, shaping engagements for the security architecture team and contributing… Show more Promoted to work on business projects, I played an active role supporting security architecture and wider change initiatives. Leading NAB’s involvement with the Open Data Centre Alliance, I supported an early shift to cloud computing technologies and collaborated with cross-function IT industry leaders to accelerate the adoption of enterprise cloud solutions. I engaged with key business stakeholders on project initiatives, shaping engagements for the security architecture team and contributing to strategy and planning work for the department. • Shaped security framework and operational governance model for third-party vendors from deployment, receiving recognition from APRA as industry-leading approach;• Significantly increased availability and reduced operational and technology risk through transition to cloud-based technology, • Delivered company’s first cloud-based consumer banking website on the cloud;• Served as NAB spokesperson and advocate for cloud computing. Show less