Matt Hall Email & Phone Number

Chatswood, New South Wales, Australia

North Ryde, New South Wales, Australia

Downer run an outsourced IT model, my role was to manage our key vendors for IT Procurement and workplace services across two separate environments Downer and Spotless. This includes the responsibility of being the Downer Asset Manager, I managed two teams one offshore and one onshore. I managed the relationship with key vendors such as TCS, DXC, Fuji.

Melbourne, Victoria, Australia

With the overall focus on constantly improving the way we service our customers, my role is to ensure the delivery of high quality IT Support Services via the Service Desk function to the Spotless business. Reporting directly to the CIO I managed 5 direct reports who ran 28 staff across 5 teams (Service Desk, Request Fulfillment, Field Engineers, PC.

549 St Kilda Rd

I managed 2 teams providing 1st and 2nd level support services via phone, email and remote support tools, and ensured the timely delivery of service requests within agreed service levels. I oversaw the knowledge management repository and ensured that high quality and up to date solutions and procedures were available to the staff. I was responsible for.

The purpose of this role was to ensure the delivery of high quality IT Support Services from the Support Centre to the Spotless business by providing 1st and 2nd level services via phone, email and remote support tools. Managing 7 staff I was also responsible for coordinating the team roster and activities. Highlights included:Introducing a new version of.

South Melbourne

Australian Unity is a national healthcare, financial services and independent and assisted living organisation. In this role, I managed a team of 5 staff and supported all IT aspects of the business, from account creation to all 1st and 2nd level hardware and software support. I was also responsible for communicating outages and changes to the.

Melbourne, Australia

This company sold software as a service to tradesmen enabling them manage their administration. Software capabilities included scheduling appointments, allocating jobs, updating customer information and sending out invoices.With no prior experience within IT, and limited on the job training, I took on the role of Field Service Technician, installing the.