Working in a team to assist members with any payment problem that they may come across, such as Direct debit problems and cancellations.Working towards a target on reinstate, re-joins and adding of nominees onto the membership while also working on the retention side to make sure our members can make a choice before cancelling and giving them all the information they need. Inbound and outbound calling.Updating of stats and daily weekly, monthly figures.

Account Manager - Building a customer base from scratch. Processing orders. Invoicing. Customer services.The role involved dealing with the NHS and LEA (Local Education Authority's) to supply then with Printing and office consumables such as toner, ink cartridges and also office stationary. I did this be creating my own accounts and actively communicating with business that were not currently been supplied by the company.