 Led team of recruiters, supporting a $100M+ revenue organization. Focused on high touch, Senior level recruiting in the United States and Canada.  Increased monthly hire rate by 62% from 2021 to 2022 YTD Delivered offer closure rate of 95%+ for Digital Consulting organization Managed weekly bench process to support consultants thru their non-billable time back onto new assignment Owned management, performance reviews, mentoring, coaching and development for talent team Managed prioritization and assignment of work to recruiters Led legacy SBE team thru integration into HCL talent processes and tools, from recruitment thru onboarding Focused on pain point mitigations and process improvements to increase our capacity and effectiveness Delivered regular talent team status updates to Sr leadership, participating in monthly/quarterly reviews as needed

Product Manager, Wireless Client Owned prioritization and backlog management for Care, Retail, Operations, and Legal business requirements Facilitated regular business requirement review sessions with business stakeholders Supported BRP sessions Requirements documentation in Rally Product Owner for Care proof of concept (POC) initiative, responsible for user story definition, Rally documentation, daily sync and working sessions with dev team, sprint planning, and weekly status reportingProduct Manager, Wireless Client, on their Device Products Marketing Team  Device Product lead for Universe Project, responsible for product readiness, including requirement reviews, design sessions, and regular status reporting Managed team intake process for product pain points and feedback, including current roadmap and backlogged items. Centralized all information by product and organized within team shared drive Managed team monthly business review cycle, including creation of presentation materials and pre-review with team Owned documentation updates to team Knowledge Base, including creation of product overview walking decksProject Manager, Wireless client, supporting Customer Care Team Care lead responsible for all aspects of Care channel readiness, including management of Care work stream milestones and schedule, risk/issue management, and weekly program status reporting Management of Care CEM project status tracking and reporting, including publishing of weekly project roadmaps for Senior Care leadership SharePoint Administrator supporting team page set up, management of permission requests, and custom InfoPath forms Assisted client in T-Force and Pain Point analysis and reporting while transitioning to new team

 Worked as the lead program manager within the Product Launch Services PMO responsible for management of Windows 7 product launch, with accountability for ensuring Windows 7 is ready to deploy, sell, and support. Managed overall coordination of operations activities including plan of record, change request process, and risk/issue tracking. Acted as single point of contact for escalations and communications to raise executive awareness to critical cross launch issues. Created and owned publishing of bi-weekly status reporting communications for Executive team. Drove regular engagement with Windows 7 Business Group and other partner work streams to ensure alignment and removal of roadblocks. Managed initial assessment gathering of new capabilities and programs to confirm partner ownership and on-boarded new partner organizations and evangelized value proposition of PMO structure.

 Lead operations project manager on key strategic new product and offer implementations targeted to enterprise accounts. Responsible for project management from concept definition through implementation, as well as ongoing process and operational efficiency improvements. Managed detailed cross-functional project schedule, including regular impact analysis and risk mitigation. Documented and assigned owner to major action items. Facilitated weekly team and sub-team meetings, and provided detailed weekly status reporting to senior leadership.