Matt Messier Email & Phone Number

Boston, MA, US

Boston, MA, US

Responsibilities include:Serve as primary contact for B2B client representatives: respond to all client inquiries and outreach for courses within team’s portfolio, lead troubleshooting and problem-solving efforts, and respond to support cases from B2B participants related to enrollment, systems access, and policiesOversee B2B participant roster management.

Boston, MA, US

• The Specialist is integral to delivering high-quality educational programs online and will facilitate the student experience from admission through completion of the course(s) and issuing of certificates
• Reporting to the Program Services Manager, this role will be responsible for the following:
• Help manage daily customer service for active, past, and prospective program participants via customer relationship management system (CRM), answering questions and escalating or redirecting as appropriate
• Draft and deliver regular participant guides, calendars, and communications – including pre-course landing pages, in-course emails, and platform-based announcements – while identifying opportunities to improve existing.
• Establish and serve as primary moderator of private social channels for enrolled participants
• Review admissions applications and coordinate with course-related vendors (evaluations, assessments, etc.)

Under the direction of the Associate Vice President of Student Success & Partnerships, I am responsible for assisting in the recruitment, advising, and successful transition of prospective students to and through Quincy College. More specifically, I help recruit and assist international students, military and veterans' students, and other varying student.

Boston, Massachusetts, US

Assist Associate Chair with each semester’s class schedules. Including completing corrections, audits,and connecting with the registrar’s office. Support the Financial Manager in regards to reconciliation of the budget, i.e. collecting and recording receipts, entering information into our share drive to ensure accuracy of numbers, etc. Plan events.

Cambridge, MA, US

Assist alumni register for MIT events via phone and email (1800 alumni attended), processed refunds, modifications, and cancellations via Cybersource, guided attendees to correct locations, assisted them with the check in process, supported step and broke down all events. Supported Events and Annual Fund teams pulling reports via Cvent and Advance.

• Assist clients on a daily basis to problem solve and create lasting fixes to any banking issues they may have experienced.
• Connect members to representatives they have been working with in regards to loans, charged off accounts, and security needs.
• Place outbound calls to members in regards to bad addresses and returned mail to the credit union.

Toronto, Ontario, CA

• Regulated the organization of confidential bank documents, including vault logs, customer signature cards, and daily vault totals, to ease the monthly audit process.
• Managed customer accounts, including opening accounts, closing accounts, updating customer information, adding signers to accounts, and other tasks.
• Ensured data quality of customer database.
• Maintained dual responsibilities for customer service representative and teller work.

New York, US

• Provided additional customer service to patrons in the cash line, nook department, music department, and newsstand.
• Make outbound calls to members in regards to books on hold for them and how long they will be on hold for.
• Both setting up and tearing down displays throughout the store for upcoming promotions, sales, and ways to increase sales on select books and products.
• Promoting the membership programs, kids club, and credit cards to encourage members to not only benefit from Barnes & noble, but to also support it.

Master'S Degree Higher Education Administration

Bachelor'S Degree Of Science In Secondary Education