Matt Meyer Email and Phone Number
Matt Meyer work email
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Matt Meyer personal email
I graduated with cum laude honors from Utah Valley University with a bachelors degree in Business Management and an emphasis in International Business. I have over 16 years of customer service experience. I am very competitive and hate to lose. I love communicating with others every day and helping them experience success, and serving them. I love watching and playing sports. I love playing the piano. I have full proficiency in Korean.I have been working as a Customer Success Manager since January of 2018. I have worked in all segments from SMB, MM, Commercial, and Enterprise. I have been a consistent leader in driving expansion and renewals from my customers. My priority is delighting customers and helping them to get the highest ROI as possible.
Lumion (Formerly Mia Share)
View- Website:
- joinlumion.com
- Employees:
- 39
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Senior Customer Success ManagerLumion (Formerly Mia Share)Salt Lake City, Ut, Us
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Senior Partnership ManagerMia Share Inc. Nov 2024 - PresentSalt Lake City, Utah, United States -
Account Manager (Smb)Nexhealth Dec 2022 - PresentDraper, Utah, United States- Manage a book of business of 700+ locations. - Keep churn under 1.5% within my book of business. - Identify expansion opportunities and helping customers get a higher ROI from additional NexHealth features. - Keeping customers incredibly happy with quick response times and resolving escalated situations quickly. -
Mid Market/Enterprise Account ManagerNexhealth Jul 2023 - Nov 2024Draper, Utah, United States-Support ~60 Mid Market and Enterprise sized accounts ($1.8 million ARR) at any given time. -Helped to build the EBR playbook. -Consistent leader in expansion and retention efforts and set the record for most sourced and closed revenue in a month.
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Customer Success ManagerKnowde Apr 2022 - Nov 2022• Started as a lead CSM and implemented processes and playbooks to increase customer engagement• Responsible for enhancing team culture and provides feedback to the team on how they can see success• Created and manage a centralized hub that houses all information necessary to perform job effectively• Collaborate with Account Executives to build a pipeline and convert customers from the free to paid offering• Professionally handles customer escalations to maintain brand loyalty -
Commercial Customer Success Manager - HealthcarePodium Jun 2021 - Apr 2022Lehi, Utah• Responsible for managing and maintaining great relationship with some highest paying customers• Worked directly with C-suite, VPs, and Directors, discussing strategy and best practices to increase ROI• Conducted executive business reviews to discuss results and expansion with over 75% of my clients each quarter• Managed a book size of over $1.6 million ARR• Consistently a top performer with expansion, retention, and renewal of customers -
Mid Market Senior Customer Success ManagerPodium Mar 2019 - Jun 2021• Managed over 500 accounts in the healthcare vertical, setting goals and on-boarding new clients frequently• Maintained a high retention rate of my accounts with accounts totaling over $1.3 million ARR• Promoted to Senior Customer Success Manager as a result of meeting quarterly retention and upsell goals• Piloted attending trade shows, bringing churn from 31% down to 7% with Customer Success presence at shows• Attended Founders Club from peer and manager vote due to consistently hitting performance based metrics
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Customer Success Tradeshow LeadPodium Dec 2019 - Mar 2020Lehi, UtahManage churn reduction from Tradeshow deals across 7 verticals. Attend tradeshows across 7 verticals ensuring onboarding calls get scheduled on the floor, make sure there are no missed expectations, and strengthening relationships with existing clients. Make assignments for CSM’s to attend certain shows .
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Customer Success ManagerPodium Jan 2018 - Mar 2019Lehi, UtahManage a book of business with 450+ accounts. I work primarily with clients in the healthcare space. Delighting customers and helping them get a great ROI is important to me.
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Customer Support SpecialistPodium May 2017 - Jan 2018Lehi, UtahProvide immediate support to our customers who have questions about the software. Provide technical support and answer questions via chat, email, and phone call.
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Korean Sales Support Information LeadNu Skin Enterprises Aug 2016 - May 2017Provo, Utah-Provide professional customer service in English and Korean every day.-Outstanding upsell percentages as a result of exceptional communication and personalization skills-Promoted to the mentoring team, and trained new agents each month.-Promoted to Information Lead position as a result of performance.-Proficient in SAP, CRM, and Atlas. -
Korean Distributor Support RepresentativeNu Skin Enterprises Feb 2014 - Apr 2016Provo, Utah-Ranked 9 times as top 10 stats leader in my department for performance related issues and support.-Awarded Club Excellence certificate for diligent work ethic and number 1 starts leader. -Recognized as employee of the month and received Manager Spotlight Award. -Promoted to weekly Briefing Meeting coordinator position. -Exposed to the Korean language daily, receiving 10-15 Korean calls each day.-Commended daily for providing excellent customer service receiving trust of callers. -Consistently receiving positive customer and manager feedback. -I keep my commitments made each day by calling customers or emailing them responses to questions.
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Physical Therapist AssistantAspen Ridge Physical Therapy Mar 2013 - Sep 2013Layton, Utah-Volunteered 15-20 hours each week helping 5-10 patients receive treatments each day. -Obtained employment after 2 weeks due to performance and customer service. -Worked independently and made patient decisions autonomously.
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OwnerLawn Mowing Business May 2003 - Sep 2013Sandy And Kaysville Utah-Created business by own initiative.-Increased customer base by 80% by working 20-25 hours a week.
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Full Time VolunteerThe Church Of Jesus Christ Of Latter-Day Saints Feb 2011 - Feb 2013Busan, South Korea-Held 4 different leadership positions. -Supervised 20 mission volunteers, substantially increasing success and motivation in 7 areas. -Worked an 80 hour week for 2 years dedicated to church and community service. -
Host, Server, Cook, And SupervisorPepperbellys Oct 2009 - Feb 2011Kaysville, UtahPromoted through 4 assignments to supervisor within 6 months. Supervised 15 employees and managed restaurant as supervisor. Created a positive working atmosphere which improved customer return rate. Received several pay raises due to work performance.
Matt Meyer Skills
Matt Meyer Education Details
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Sophomore -
Undeclared
Frequently Asked Questions about Matt Meyer
What company does Matt Meyer work for?
Matt Meyer works for Lumion (Formerly Mia Share)
What is Matt Meyer's role at the current company?
Matt Meyer's current role is Senior Customer Success Manager.
What is Matt Meyer's email address?
Matt Meyer's email address is ma****@****lth.com
What schools did Matt Meyer attend?
Matt Meyer attended Utah Valley University, Brigham Young University, Brigham Young University - Hawaii, Weber State University.
What skills is Matt Meyer known for?
Matt Meyer has skills like Customer Service, Microsoft Office, Leadership, Training, Crm, Supervisory Skills, Atlas, Teamwork, Restaurant Management, Team Leadership, Social Skills, Marketing.
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Matt Meyer
Alachua, Fl3ftwccu.org, flcu.org, docfcu.org -
Matt Meyer
Yorkville, Il7newportgroup.com, newportgroup.com, yahoo.com, yahoo.com, jdnorman.com, yahoo.com, earthmovercu.com4 +163062XXXXX
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Matt Meyer
Vice President Of Information Technology At Oral Surgery PartnersMissouri, United States
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