Matt Meyer Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Draper, Utah, United States

- Manage a book of business of 700+ locations. - Keep churn under 1.5% within my book of business. - Identify expansion opportunities and helping customers get a higher ROI from additional NexHealth features. - Keeping customers incredibly happy with quick response times and resolving escalated situations quickly.

Draper, Utah, United States

-Support ~60 Mid Market and Enterprise sized accounts ($1.8 million ARR) at any given time. -Helped to build the EBR playbook. -Consistent leader in expansion and retention efforts and set the record for most sourced and closed revenue in a month.

• Started as a lead CSM and implemented processes and playbooks to increase customer engagement• Responsible for enhancing team culture and provides feedback to the team on how they can see success• Created and manage a centralized hub that houses all information necessary to perform job effectively• Collaborate with Account Executives to build a pipeline and convert customers from the free to paid offering• Professionally handles customer escalations to maintain brand loyalty

Lehi, Utah

• Responsible for managing and maintaining great relationship with some highest paying customers• Worked directly with C-suite, VPs, and Directors, discussing strategy and best practices to increase ROI• Conducted executive business reviews to discuss results and expansion with over 75% of my clients each quarter• Managed a book size of over $1.6 million ARR• Consistently a top performer with expansion, retention, and renewal of customers

• Managed over 500 accounts in the healthcare vertical, setting goals and on-boarding new clients frequently• Maintained a high retention rate of my accounts with accounts totaling over $1.3 million ARR• Promoted to Senior Customer Success Manager as a result of meeting quarterly retention and upsell goals• Piloted attending trade shows, bringing churn from 31% down to 7% with Customer Success presence at shows• Attended Founders Club from peer and manager vote due to consistently hitting performance based metrics

Lehi, Utah

Manage churn reduction from Tradeshow deals across 7 verticals. Attend tradeshows across 7 verticals ensuring onboarding calls get scheduled on the floor, make sure there are no missed expectations, and strengthening relationships with existing clients. Make assignments for CSM’s to attend certain shows .

Lehi, Utah

Manage a book of business with 450+ accounts. I work primarily with clients in the healthcare space. Delighting customers and helping them get a great ROI is important to me.

Lehi, Utah

Provide immediate support to our customers who have questions about the software. Provide technical support and answer questions via chat, email, and phone call.

Provo, Utah

-Provide professional customer service in English and Korean every day.-Outstanding upsell percentages as a result of exceptional communication and personalization skills-Promoted to the mentoring team, and trained new agents each month.-Promoted to Information Lead position as a result of performance.-Proficient in SAP, CRM, and Atlas.

Provo, Utah

-Ranked 9 times as top 10 stats leader in my department for performance related issues and support.-Awarded Club Excellence certificate for diligent work ethic and number 1 starts leader. -Recognized as employee of the month and received Manager Spotlight Award. -Promoted to weekly Briefing Meeting coordinator position. -Exposed to the Korean language daily, receiving 10-15 Korean calls each day.-Commended daily for providing excellent customer service receiving trust of callers. -Consistently receiving positive customer and manager feedback. -I keep my commitments made each day by calling customers or emailing them responses to questions.

Layton, Utah

-Volunteered 15-20 hours each week helping 5-10 patients receive treatments each day. -Obtained employment after 2 weeks due to performance and customer service. -Worked independently and made patient decisions autonomously.

Sandy And Kaysville Utah

-Created business by own initiative.-Increased customer base by 80% by working 20-25 hours a week.

Busan, South Korea

-Held 4 different leadership positions. -Supervised 20 mission volunteers, substantially increasing success and motivation in 7 areas. -Worked an 80 hour week for 2 years dedicated to church and community service.

Kaysville, Utah

Promoted through 4 assignments to supervisor within 6 months. Supervised 15 employees and managed restaurant as supervisor. Created a positive working atmosphere which improved customer return rate. Received several pay raises due to work performance.

Bachelor’S Degree, Business Management / International Business, Junior

Graduated with cum laude honors. Bachelors degree in Business Management with an international management emphasis.

Business, Sophomore

Kinesiology And Exercise Science, Sophomore

Undeclared