Matt Modzelewski Email & Phone Number

Marlborough, MA, US

Responsible for the installation and service of Hologic products (mammography, digital mammography, mini c-arms, and specimen radiography ) which include electrical, mechanical, and software components.Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.Complete all remedial service actions, standard.

Waltham, Massachusetts, US

Multi-site support of customer automation installations consisting of V1 / V2 hardware and software Following safety guidelines rectify electrical, mechanical, pneumatic faults on automated conveyor equipment, robotic systems, and provide on-call support for customer sites Create effective working relationships with Customer, Partner, Account Managers and.

Menlo Park, CA, US

Repair and/or perform maintenance on components and assemblies that make up the linear generator (LGen) in accordance with procedures and build checklists in order to meet customer requirementsCollaborate with engineers to identify and FRACAS failures, repair components and assemblies and collaborate on design changesConduct mechanical inspections of.

Kanata, Ontario, CA

My work on the Performance team required designing, executing and recording tests executed on the Mitel Unified Communications platform. I collaborated with team members to ensure test coverage across the platform. Interfacing with product development on reported defects and software limitations. I handled field escalations setting up, reproducing reported.

Kanata, Ontario, CA

The product testing used physical and virtual servers, software, hardware and third-party products utilizing multiple test tools from vendors and in-house. The testing focused on performance and scaling, quality, stress, reliability, capacity and negative cases. Designed tests to determine load and capacity metrics to be incorporated into Mitel online.

Moorgate, England, GB

I was initially brought into the company for product quality assurance testing. I handled other responsibilities during my time there, management of the product assurance team, work with vendor products, support of the internal VoIP phone system and provided lab tours.Managed a small team of product assurance engineers, assisted in directing daily.

Moorgate, England, GB

Product assurance testing of a VoIP phone system software, hardware and third-party products. The focus of the testing was functionality, performance, scale, capacity and negative test cases by creating test tool scripts. Reviewed Sylantro guides for accuracy and provided input. Worked with development on functional specification review to enhance test.

Job duties included system-level testing of an NT based Voice messaging system that interfaced with Microsoft exchange. Responsibilities included review of design and functional specifications, writing and executing of test plans and test cases. Worked with development testing new functionality before formal QA acceptance. Opened bug reports and worked.

Provided third level support to the Octel Technical Support Center including an on-call rotation. This involved a thorough understanding of system functionality with software and hardware experience. Created patches to resolve immediate system problems. Gave feedback to development for incorporating patches and improving software reliability. Provided.

Provided second level phone support to field personnel including an on-call rotation. Assisted in resolving software and hardware issues. Knowledge of third-party equipment such as PBX’s and switches needed for problem resolution. Provided on-site support for upgrades, installations and customer escalations. Reviewed technical documentation for accuracy.

Used system-level experience and board level troubleshooting to isolate hardware and system failures of production equipment. Tracked component faults for failure analysis to increase product reliability. Troubleshot field return equipment using system and bench testing. Required system-level knowledge to isolate and repair system boards and interface.