Matt Mondlock Email & Phone Number

Chicago, Illinois, United States

• Designs infection control educational materials for Project Firstline
• Created and maintains organizational chart for Healthcare and Congregate Settings team
• Constructs online surveys using REDCap application to collect and store workforce data

Chicago, Illinois, United States

• Led team of 4 colleagues in weekly meetings to outline systems and create documentation necessary to implement an Options Counseling program within Department of Family and Support Services
• Constructed needs assessment surveys using Microsoft Forms and Power Automate to collect client data, store, and manage it
• Created flowcharts of Options Counseling processes using Microsoft Visio to aid system comprehension for Assistant Community Living Specialists
• Aided seniors and the disabled to ensure access to free or discounted transit and license plate discounts

Chicago, Illinois, United States

• Provided technical support on-site and virtually (via Teams) to skilled nursing facilities and hospitals seeking assistance reporting COVID-19 vaccination and healthcare-associated infection data to the Center for.
• Managed logistical data during Point Prevalence Surveys at local skilled nursing facilities using REDCAP database
• Generated daily assignment log for all data entry operators entering and reconciling COVID-19 vaccination data
• Created, updated, and managed storage of Health Care Settings protocols and process flowcharts

Mount Prospect, IL

• Promoted from Consultant to Senior Consultant within 18 months for exemplary performance, including taking on trainer role for team and subject matter expert role for Verint i360 workforce management application
• Team trainer for over 30 consultants and vendors for all Workforce Management processes, including: o Onboarding/terming employees from Verint i360 application o Creation of shifts, work patterns, and rotations for.
• Created all training materials used to train new hire consultants and vendors
• Subject Matter Expert on Verint i360 Workforce Management application for CVS Specialty division. Designed lesson plans and hosted bi-weekly Verint i360 workshops via Webex, teaching standard operating procedures to.
• Extracted and distributed weekly forecasted call volume, agents needed, agents scheduled and expected service level data to stakeholders for Center of Excellence therapies
• Updated schedules daily for 60+ pharmacists to maximize efficiency for phone coverage and off-phone work

Buffalo Grove, IL

• Promoted from Coordinator to Coordinator II within 13 months for exemplary performance and becoming subject matter expert on Avaya CMS Supervisor application
• Collaborated with 15+ colleagues to effectively manage call volume below an abandonment rate of 3% at 11 separate Specialty sites, using Avaya Call Management System (CMS) Supervisor application
• Subject Matter Expert on Avaya CMS Supervisor application for the Real-Time division of Resource Planning

Buffalo Grove, IL

• Promoted from CSR to CSR II within 13 months for exceeding service goals and taking on added responsibility, including taking calls on more complex medication lines
• Managed and resolved customer inquiries regarding specialty medication refills, provided test claims, and enrolled new patients in specialty medication program

Health Care Administration

Associate Of Arts (A.A.) With Honors, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Phi Theta Kappa Honors Society