Business Coaching is a purpose-filled role where I equip and guide ambitious business owners to achieve clarity, certainty and results in their businesses.

- Digital design studio focused on websites, GBPs,optimization & ad campaigns• Provided strategic business coaching and leadership advice to entrepreneurs in various industries including healthcare, technology, real estate, and construction.• Implemented customized solutions for business optimization, marketing strategies, and website support to enhance customer satisfaction and drive revenue growth.• Advised on mergers & acquisitions, budgeting, procurement, and project planning to streamline operations and improve overall business performance.

Lead Project Manager supporting all projects and business initiatives.• Bidding and Negotiating contracts with the North Carolina Office of State Construction, NCDOT, SCDOT and local Municipal Governments• Project Management of individual projects from bidding through project closeout• Contract Administration• Planning and Scheduling of projects• Budgeting and Procurement in support of all projects• Resource management throughout each project

In Summary: I created the acquisition opportunity, completed funding and startup, operated two locations through the worst of Covid, grew the stores every year and sold for a profit with happier customers and employees.Franchised Owner of Meineke Car Care Centers located in Mooresville, NC and Lincolnton, NC. During this time, formed, trained, and led teams at each location. Through my leadership and efforts, the businesses improved year over year every year! • Grew as a leader, businessman and individual while gaining invaluable experience• Grew Sales by 17-28% annually• Improved average Google rating from 3.3 to 4.5/4.6• Improved Profit Margins, Lead Conversions, New Customer Attainment Rate, Return Customer Rate and overall Customer and Employee Satisfaction• Developed and executed on strategic plans to accomplish goals and achieve desired outcomes

Formed and led Lash Group's Program Implementations department with responsibility for their Launch Center of Excellence. Had oversight and accountability for the development and delivery of customer programs using a standardized methodology and toolkit. The primary mission of the Launch Center of Excellence was to ensure implementations were completed to clearly defined, measurable and transparent standards. Had responsibility for managing implementations by tracking quality, timeliness and budget performance through critical work streams linked to customer experience, associate and technology readiness and overall governance. The role required strong interaction and coordination across all critical functions and departments throughout the enterprise. It was said that “Matthew has intense conviction and worked to foster constant collaboration, thorough planning, and guided execution all with an enduring pursuit of quality to shape a positive customer experience.”

Served as Business Portfolio Owner for Lash Group, part of AmerisourceBergen. From high touch to highly automated, Lash Group strategically designs, delivers and continuously improves patient access and adherence programs to ensure patients receive the best possible care, while strengthening product performance at every stage of its life cycle. Reporting into Operations, owned the portfolio roadmap and was accountable for the planning, execution and monitoring of all projects. Filled a critical role as liaison between external stakeholders, Lash Group Operations and Enterprise Information Technology Services. Managed the portfolio through strong relationships, effective communication and proven leadership within Lash Group and their pharmaceutical clients. Advocated for and led process optimization through identification of opportunities, development of attainments plans, coordinated execution and quality monitoring.

Served as a Senior Project Manager in the shared services Project Management Office (PMO). In this role he was responsible for developing service offerings, planning their delivery, executing and continually improving the resulting performance. Represented Voice of Customer throughout the Software Development Lifecycle and helped customers realize their vision through high quality projects and programs. AmerisourceBergen's mission is to improve patients' lives by delivering innovative products and services that drive quality and efficiency in pharmaceutical care.

• Helped establish the Professional Services Program Management Office (PMO)• Defined, designed, developed, executed and controlled Professional Services projects and programs • Collaborated across MTS to create and deliver value add service offerings in the areas of Physician Adoption, Interoperability, Enterprise Business Intelligence, Analytics, Medication Administration and Reconciliation, ICD-10, Meaningful Use, Revenue Cycle, Patient Access, Regulatory and Compliance, Ambulatory Care, Workflow Optimization, Insurance Verification and Billing, Computerized Physician Order Entry, Laboratory and Pharmacy• Communicated with project Sponsors and Stakeholders throughout the project lifecycle to report accomplishments, planned activities, project issues, resolution path and outcomes• Provided direct support to Sales and Services resulting in increased bookings and profitability• Created budget, scheduled resources, forecasted effort and duration• Served as Business Process Consultant with responsibility for methodology oversight and process improvements using Lean Six Sigma tools and techniques• SharePoint Administrator with responsibility for defining, designing, building, deploying and supporting sites and workspaces. Critical member of a site standardization and consolidation program.

• Project Manager supporting the Software Development Lifecycle (SDLC) • Created service paths, implementation templates, education plans and rollout strategies• Led and participated in Process Improvement initiatives using Six Sigma tools and techniques• Worked across all departments in the organization to coordinate resources in support of deliverables, development of integrated service paths, deployment plans and process improvements• Assessed, planned and developed offerings to support customers on their Meaningful Use and ICD-10 initiatives

• Formed the Process and Education department within the Paragon business unit• Process Manager supporting the Software Development Lifecycle (SDLC) with responsibility for the creation of service paths, education plans and rollout strategies• Aided in the development of McKesson’s Meaningful Use Essential Services offering and led a team responsible for its education and oversight. This became a major component of McKesson Service Offering Catalog and drove sales in excess of $1,500,000• Worked across all departments in the organization to coordinate resources in support of deliverables• Led a team of Educators and Instructional Designers who delivered value by continually Analyzing, Designing, Developing, Implementing and Evaluating solutions targeted toward internal and external customer needs• Led the development of application level proficiency assessments and a certification program• Led and participated in process improvement initiatives using Lean Six Sigma tools and techniques

• Led an implementation team comprised of Implementation Consultants, Technical Consultants and Project Managers• Manager in a growth business that increased services headcount from 41 to 113 FTEs• Paragon retained the Best in KLAS ranking for the fifth consecutive year• Managed up to 33 direct reports with a combined salary of $1,683,979• Served as Executive Sponsor for Paragon implementations, providing direction and support• Integral member of an implementation methodology transformation team that produced the following results - Forecasting accuracy improved from 73% to 91% - Saved customers nearly $250,000 in travel expense via gained efficiencies - Implementations were shortened from 17 months to 13½ months, accelerating time to value - Variability in go-live dates decreased from 139 days to 28 days, when delays were approved - Customer satisfaction increased 20% - An incremental $1.25 million was forecasted due to accelerated implementations - The Paragon team won an MPT wide Pinnacle award competition for this process improvement• Business Process Consultant with responsibility for leading Paragon’s Methodology Oversight Committee• Served as Microsoft SharePoint Administrator, created Paragon’s sites for Services and Education, continually enhanced them to aid in departmental efficiency and effectiveness • Supported sales efforts aiding in an increased win rate• Member of a Services Governance Task Force that orchestrated the standardization of application utilization throughout McKesson Provider Technologies• Developed and executed on individual development plans with team members, helping them achieve both career and personal goals• Awarded Managed Services Teamwork Award

• Planned and executed implementation projects resulting in on time, on budget and on quality delivery • Developed and deployed project management methodology• Forecasted project effort and duration by labor period• Served as Microsoft SharePoint Administrator

• Project planning and delivery for the Horizon Patient Folder application• Forecasting, managing client relationships, executive status reporting and project planning and delivery

• Provided consultative services to HIM leadership in support of their implementation of Horizon Patient Folder• Determined application optimization within Hospitals based on best practice methodologies• Conducted system and departmental workflow reviews, planning, development and readiness assessments

• Monitored and contributed to compliance with regulatory, accrediting, and licensure requirements• Successfully completed a Medicare audit, two state surveys and a home health survey • Developed process that improved compliance with the hospice benefit requirement from 48% to 94%• Led the HIM department to achieving 100% compliance with discharge summary regulation • Led team to increase compliance with verbal order regulation from 48% in 2000 to 73% in 2001

• Scheduled and led over 200 Medical Transcriptionists supporting 21 hospitals• Assured transcribed documents met quality standards and established Service Level Agreements