• Internal Systems Administrator/Director and Principal platforms transition architect.• Implemented platform consolidation designs for a unified secure-by-design platform across multiple company divisions. • Creation of automation scripting and testing for multiple systems. Created internal and external access policies to provide least access levels for platform and resource use. Working with a team overseeing data center, company office, and vendor operations. Responded to change requests for global network architecture, defined project scopes and required resources, as well as leading implementation team.• Principle Veeam Architect and Business Continuity Manager. Designed and implemented custom architecture for Service Provider offerings: BaaS, DRaaS, Azure, AWS, Salesforce and MS365 backup operations. Cloud Service Provider Administrator and Veeam Gold Provider. Implemented internal BC/DR systems, policies, and verifications. Scaled up services for client offerings.• Configured Sonicwall, Palo Alto, and Meraki threat management appliances. Networking utilized Cisco, Meraki, and Ubiquiti L2/3 Switching, Wireless Access Products, as well as Camera and NVR systems. • Connectwise PSA, NinjaOne, ScalePad and ITGlue deployments among assigned tasks. • Sentinel One, Bitdefender, and Webroot security software utilization alongside PERCH and GRC Compliance Management tools.

Contract and Single Service Consulting: Web Design, Cybersecurity Services, Data Destruction, Systems Tuning, End User Training, and other IT Infrastructure and Systems ServicesVeeam VASP Consulting - Provide Architectural Consults and Systems Tuning Recommendations

• Managed helpdesk environment for an MSP supporting Dental practices throughout areas surrounding TN. Lead, supported, and managed technical staff. Ensuring client satisfaction and issue resolution while serving as escalation point. • Managed wired and wireless networks as well as network security appliances for all supported entities. • Use of Connectwise Manage, ScreenConnect, Ninja RMM, Untangle and Calyptix, and other supplier/vendor portals.

• Onsite and remote support technician for Medical & Dental practices throughout the country.• Installation of full network stacks: firewalls, switches, routers, cabling panels. • Hardware upgrades including server and domain migrations, software modernization.• Management of servers, SonicWall, switches, routers, and VOIP services. • End user support and vendor relations for practice management software.

• Supervisor for 30 service staff and direct report for kitchen staff.• Conducting bimonthly product inventory and sales calculations while ensuring stock. • Improved service standards, inventory costs, and labor costs while maximizing profits. • Technical scope included configuration, maintenance, and scheduling of SONY and IMAX cinema projectors, content delivery, troubleshooting arcade amusements and Brunswick pinsetters. • Troubleshooting of Clover payment systems and MICROS POS equipment and software.• Maintained VOIP phone services, extensive network troubleshooting, repatching and mapping• Basic facilities maintenance and outsourcing large repairs to vendors

• Built regional help desk environment from scratch• Providing support for home and small business end users.• Administer LogMeIn and FreshDesk ticketing system including user access and configurations.• Vendor and product inventory management• Supervising technical staff and establishing procedures. • Maintain all office equipment and administer group policies.

• Assist in POS upgrade and new store POS systems roll out. • Corporate deskside support and remote service using Aldon ticketing system. • Support of POS devices and extensive configuration and troubleshooting of Verifone Payment systems. • Honeywell PDA, Dell PCs, Printers including Dell, Lexmark, and Zebra, and IBM servers and registers• SAP POS Software environment utilized disk ghosting for custom image deployment.• PCI compliance for POS systems in a retail environment.• Active Directory maintenance and access requests.

• Hilton Hotel Hardware Refresh projects specializing in Hampton Inn configurations. • Server backup, swap, and configuration of live environment. • Integration of hospitality systems into management systems. • POS System refresh and server installation. • Responsible for gathering machine information, documenting, and returning to IBM.SONY TV recall technician, testing circuit boards on LCD flat panel TV sets. Various other assignments regarding hardware upgrade deployments.

Hardware refresh implementation project for national retail chain

• Walgreens NexGen POS upgrade and infrastructure modernization project• Modernized retail network from token-ring to Ethernet Star topologies.• Install full server racks, servers, and network equipment• Integrate new firewalls, wireless controllers and Cisco access points. • Install and configure new POS register systems

Supervising 15 associates and day to day operations.Responsible for receiving and maintaining inventory levelsCustomer service with extensive in person communications.Create, display, market specialty products.Configure automated replenishment supply chain systemsManage time keeping & scheduling software

Hardware and software platform upgradesInstalling kiosk and workstation computersServer, scanner, and wide platform printer photo lab installationsEquipment inventories, documentation, and logistics

Principal technician for Leon County School District GX270 Motherboard Retrofitting Project. Locate systems across district campuses and complete retrofittingManage inventory shipment logistics with DELL. Supervise staff of 3