Matt Nash Email and Phone Number
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Executive focused on growing organizations and building partnerships with a collaborative leadership approach. Experienced at defining strategy, developing lasting client relationships, working across functions, and achieving aggressive goals. Thrive in purpose-driven and customer-focused organizations, aligning team members to create impact. History of volunteer work with a special interest in education and expanding the breadth of giving and volunteering.ORGANIZATIONAL DEVELOPMENT – Proven success building organizational scale from scratch, and scaling start ups with larger organizations: starting a consulting firm that achieved a 50% CAGR over five years; a business that grew from $3B in asset sales to $6.4B; and led an all- volunteer nonprofit that went from $25,000 in annual contributions to $125,000.IMPLEMENTABLE, PROVEN STRATEGIES – Believe in simple strategies that have room to change based on results: a digital marketing transition that began with fixing email campaigns grew to SEO and customer tagging, allowing us to take advantage of changing technology; and modified a confusing fundraising strategy by narrowing the focus to doing three activities per year extremely well, resulting in a 500% increase in contributions.AUTHENTIC LEADERSHIP – A history of recruiting and retaining top talent and developing high-performing collaborative teams. A manager who leads by example while demonstrating integrity.CLIENT RELATIONSHIP MANAGEMENT – Solve for the client need, by seeking to truly understand the situation, setting expectations, communicating status and progress. Direct client quote: “I came to your organization because you had the product I needed. I stay with you because you know what I need for tomorrow and are committed to building solutions.”PURPOSE-DRIVEN FOCUS – Attracted to nonprofits with a clear mission and for-profits who decisions for the right reasons to provide products and services that are meaningful to their customers.
The Blackbaud Giving Fund
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Executive DirectorThe Blackbaud Giving Fund Apr 2020 - PresentCharleston, South Carolina, UsThe Blackbaud Giving Fund is a nonprofit organization that powers philanthropy by connecting donors and charities. We partner with technology platforms and manage a donor-advised fund to securely and efficiently receive donations from generous donors and deliver grants to charities making an impact around the world. Our charitable giving model focuses on the needs of donors and charities which allows us to maximize the impact of charitable giving. -
Executive Director, Working CommitteeThe Generosity Commission 2017 - Apr 2020Collaborative volunteer effort with businesses, universities, think tanks, and nonprofit associations. The objective is to research and develop policies and practices that reverse the decline in the breadth of giving and volunteering among Americans. • As working committee member led phase I of the research agenda. • Currently Executive Director overseeing research, fundraising, communications, and national commission recruitment.
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Senior Vice President, Marketing And Client ExperienceFidelity Charitable 2014 - 2018Boston, Ma, UsMember of the executive team. Led and integrated the Marketing, Private Donor Group, Service, and Operations functions for the second largest public charity in the US. • Transformed from a traditional marketing approach into building the brand through public relations, thought leadership, content publications, and digital marketing. • Moved headquarters to Cary, NC. Hired and developed 75% new staff. Created a new culture with elements from the former staff and instilled knowledge sharing, best practices, and a new dynamic “can do” environment. • Created the Private Donor Group program for ultra-high net worth individuals to help them increase the social impact of their giving. • Led the largest philanthropic service and operations organization in the US with 92% employee engagement. Created a cost- effective design for growth of the operations through process and technology, enabling the team to manage 25% yearly volume growth. -
Senior Vice President, Relationship Management, Stock Plan ServicesFidelity Investments 1992 - Feb 2014Boston, Ma, UsSenior Vice President, Relationship Management, Stock Plan Services (2002 – 2014)Responsible for partnerships and business development with stock plan administration corporate clients, growing the business from 20 to 235 clients. • Partnered with Business Development, Finance, and Legal in business acceptance committee assuring sustainable growth. • Regionalized client relationship model to improve service, team engagement, and reduce cost by 20%.• Developed an executive services product with 100% client acceptance and satisfaction.• Led the client advisory board with innovative sessions to prioritize the product development roadmap.• Led two large collaborative team initiatives across Fidelity: an acquisition assessment of a large financial services firm, and a $50M intercompany expense reduction project from a cost pool of $750M.Senior Vice President, Sales and Client Management, Portfolio Advisory Services (1999 – 2002)Set strategy and goals, developed an $8M budget and led a team of 195 associates. Increased annual asset sales from $3B to $6.4B.• Developed strong collaborative relationship with Strategic Advisors, the investment advisor for the product.• Expanded service team to a new location in Dallas. • Developed a new strategy to scale the business with a $10M technology investment.Senior Vice President, Service Delivery and Business Strategy, Personal Investments (1997 – 1999)• Designed and implemented segmented service delivery across phones, branches, and Fidelity.com.Vice President, Quality, Personal Investments Business (1992 – 1997)• Improved customer satisfaction from 79% to 88% with the phone organization and from 65% to 85% in the branches. • Reduced customer complaints in the automated telephone channel by 90%. -
Senior Vice President, Relationship Management, Stock Plan ServicesFidelity Investments Sep 2002 - Jan 2013Boston, Ma, UsResponsible for relationship management for 235 stock plan administration corporate clients; additional responsibilities for financial reporting, risk and communications. Increased client satisfaction from 50 percent to 88 percent and new households from 15,000 to 167,000 yearly. Implemented SSAE16 controls and passed level 2 audit from PricewaterhouseCoopers for eight consecutive years. -
Senior Vice President, Portfolio Advisory ServicesFidelity Investments 2000 - 2002Boston, Ma, UsResponsible for sales and client management for Fidelity’s mutual fund wrap program. Led staff of 195 associates from sales, relationship management, sales operations and investment review. -
Senior Vice President, Business Planning, Personal InvestmentsFidelity Investments 1999 - 2000Boston, Ma, UsDesigned and implemented segmented service delivery across phones, branches and Fidelity.com. -
Vice President, Quality And Customer SatisfactionFidelity Investments 1992 - 1999Boston, Ma, UsImproved customer satisfaction from 79 percent to 88 percent in the phones and from 65 percent to 85 percent in the branches. -
PartnerHarbridge House Inc 1989 - 1992Created a quality management practice for a top tier consulting firm employing leadership practices, process management, and customer satisfaction measurement to improve business performance. The practice grew from $1M to $4M in annual sales. -
Co-Founder, Vice President Client Services, Chief Financial OfficerProcess Management Institute, Inc. 1984 - 1989PMI was a consulting firm that introduced quality management methods into client organizations. The firm grew 70% annually to $3M revenue in five years with $25K in start-up capital.
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Vendor Quality EngineerControl Data Corporation 1979 - 1984Minneapolis, Minnesota, UsImplemented quality improvement and vendor certification programs for a vendor base of 600 companies.
Matt Nash Skills
Matt Nash Education Details
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University Of MinnesotaMarketing -
University Of MinnesotaMechanical Engineering
Frequently Asked Questions about Matt Nash
What company does Matt Nash work for?
Matt Nash works for The Blackbaud Giving Fund
What is Matt Nash's role at the current company?
Matt Nash's current role is Accomplished Non-Profit & For-Profit Development, Marketing and Services Leader.
What is Matt Nash's email address?
Matt Nash's email address is ma****@****fmr.com
What is Matt Nash's direct phone number?
Matt Nash's direct phone number is +161752*****
What schools did Matt Nash attend?
Matt Nash attended University Of Minnesota, University Of Minnesota.
What skills is Matt Nash known for?
Matt Nash has skills like Relationship Management, Financial Services, Business Planning, Strategy, Sales, Mutual Funds, Customer Satisfaction, Portfolio Management, Process Improvement, Equity Compensation, Management Consulting, Vendor Management.
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