Act as in-office escalation point for junior technicians. Provided consistent guidance and training in a dynamic environment with multi-faceted issues. Participated in initial client outreach meetings to discuss services the company can provide. Organized and executed client onboardings and transfers of service from previous MSP to ours. Provided on-site and remote support for clients with numerous hardware/software/networking issues. Supported Active Directory, MS 365, networking equipment, VOIP phones, NVR/cameras, and more. Organized and assigned tickets on board to junior technicians, scheduled on-site visits, and provided remote assistance/guidance for techs in the field.

Sr IT Specialist at Southern PC Technologies, a locally owned MSP servicing 75+ separate client sites around the NE Florida area and beyond. Manages numerous services between the from within the LAN of sites. Familiar with Microsoft 365 management, OneDrive/Sharepoint, local to cloud storage migrations, Active Directory, Hyper-V virtualization, network design/config/evaluation, ticketing systems (Freshdesk), troubleshooting, and more.

Provide on site support for small office clients. Areas of focus include but are not limited to, MS Active Directory (Server 2003, 2008, 2012), MS Office suite, Remote Desktop, Chrome Remote, and hardware/software upgrades.

Providing personal technical support to residential clients in the greater El Paso area. Services include PC/laptop virus removal, system backup and recovery, home/home office networking, TV mounting, home theater equipment integration and optimization, and more.

Assist with general store operations included: providing excellent customer service, delivering accurate and unbiased product knowledge and reviews, performing display resets, processing sales and pre-orders. Work with other management staff to direct non-management team members to daily tasks and duties.