Responsible for managing, organizing, and evaluating the organization’s supply chain, financial stability, and logistics operations. Provide data and analysis to the operations team throughout the supply chain to maintain growth and profitability with on-target market relevant strategies. Taking responsibility for harmonizing and monitoring the supply chain operations with internal stakeholders directly impacting bottom line performance through efficient and effective leadership principles. Troubleshooting concerns relating to national and international freight transportation by monitoring incoming materials and outgoing finished products through the application of multiple logistics IT systems and software to optimize company procedures and secure customer centricity. Utilization of sales and marketing experience coupled with a mature knowledge of logistics and supply chain operations produce high yield profitability earnings which exceeds company and customer expectations. Expertise in organizational management, supply chain, customer service, safety protocols, decision ready resolution, market strategy and all communication platforms.

Managed the day-to-day operations of delivery stations within the Amazon network, including inbound, outbound, and sortation operations. Lead, manage, and developed a team of 300+ Amazon Associates to achieve business objectives. Promoted individual career growth opportunities resulting in internal and external promotions. Actively engage with site and regional leadership to implement new continuous improvements and services that reduced costs, maximized productivity, and created a culture of collaboration and effectiveness with the Amazon logistical operations network meeting customer expectations providing exceptional service level.Managed last mile delivery operations of 350,000+ packages ($5.5M value) average per week exceeding daily operation metrics balancing labor costs against customer demand. Lead Midwest region as top 1% of peer group in performance and leadership index scores consecutively M/M and Y/Y. Implemented key cross-functional training programs with new systems rollout and change management processes resulting in 25% increase in productivity collaborating with leaders across customer service, sales, procurement, accounts payable, and logistical operations.

Managed and facilitated overall credit operations for national accounts and specialty business segments to ensure company’s credit policies and procedures were followed in a manner that effectively increased sales, contributed to profits and customer stability, and ensured prompt collection and adequate protection of primary investments in AR to minimize risk of bad debt losses. Guided continuous improvement efforts in collections processes across all regions of credit and managed special projects as assigned. Maintained and managed organization’s largest AR portfolio (more than 7,500 accounts), combining for total of $350,000,000. Led 25-member team across multiple business segments: national accounts, redistribution, and specialty business (domestic and international) collaborating with sales and customer service teams.Posted record-setting increase of percent current to AR over 12-month period (63% to 80%), successfully achieving company quarterly and yearly financial working capital and cash flow goals.Developed and implemented special projects that focused on targeted key accounts, resolving complex internal/external process gaps that directly contributed to AR delinquency. Within first 90 days of launch of this initiative, collected over $60,000,000 in past due receivables that improved the company’s AR position by +7%.Created line-of-sight communications with senior leaders, presenting real-time reporting metrics, territory trend analysis, and customer collections strategies resulting in $125,000,000 net reduction of open AR within first three months of hire date.Won MVP Award back-to-back years in 2018 and 2019

Managed essential 50-member CS team yielding record setting 90% retention rate over three-year period. Demonstrated deep understanding of successful client relationships by allocating company resources strategically to ensure on-time customer deliveries while executing precise cost/sell prices within multiple order entry systems strengthen market position. Incorporated company objectives and developed KPIs to convey high-quality/superior understanding of customer needs to members of senior leadership teams across multiple departments such as: Sales, Finance, Operations and Procurement.Facilitated team oversight and led efforts to establish and maintain growth relationships with customers, working independently and within team structure to deliver consistent, exceptional customer experience. Understood job costs and allocated company resources strategically. Served as primary liaison/support person for outside sales representatives, sales support, and other specialist positions within company, bridging together multiple organizations to generate effective and efficient team atmosphere and collaboration.

Led packaging within framework of established objectives and policies for customer service during inauguration of consolidated business model to effectively grow and cultivate Cincinnati market as COE. Scheduled and organized staff accordingly to maintain internal/external customer service integrity for incoming purchase order receipts, inbound/outbound calls, and email communications.Recruited and hired 25 individuals over 24-month period with 95% retention rate. Drove collaborative efforts with peer groups to build out Cincinnati customer service center. Mentored and promoted five individuals to next-level management positions within 24-month period. Traveled across North America, conducting training seminars on exemplary verbal and written communication techniques, advanced systems knowledge, and supply chain management best practices to ensure complete customer satisfaction.