Matt Nester Email & Phone Number

Portland, Oregon, United States

The restaurant manager is in charge of the operations of a food service location (which may include one or more restaurants) on the Santa Cruz Beach Boardwalk. I may supervise up to a dozen crew members at a time to ensure exemplary customer service, safety, and product quality. I am expected to develop crew members by acting as a role model and providing constructive feedback and coaching. The restaurant manager is responsible for observing labor regulations and procedures such as rest requirements. I am in constant communication with the manager-on-duty as well as our Servicing crew to ensure the location is operating smoothly from open to close.

Santa Cruz, California, United States

Followed proper safety and food handling to prepare hot, ready-to-eat foods for Safeway's Deli department. Prepared build-your-own sandwiches for customers and catering. Managed serving sizes and inventory based on actual and expected business levels. Maintained sales floor stock and appearance to company standard.

Eugene, Oregon Area

The Operations Team Supervisor is in charge of a team of support agents in a specific line of business. As a supervisor, I managed both the general Accounts team which provided general support and handled the bulk of incoming email-based support requests and the Priority Request-a-call team which handled more of our client's high value users (monthly sales volumes > $1 million).

Eugene, Oregon Area

Leadership position acting as the buffer between third-party tier 1 and vendor provided tier 2 support levels. Any support tickets requiring escalation to tier 2 would first be examined by an escalation agent who are responsible for determining if the ticket is a valid case for escalation and properly tagging the ticket. Agents are also responsible for correcting misinformation, answering questions, and providing support for colleges including outlining proper procedures and resolution paths.

Veneta

Sale's agent for a call center providing third-party customer support to a large online payment processor. Used email and phone communication channels to engage with prospective users of our client's suite of credit card processing and business management products. Determined user's specific use case and business need by asking targeted questions and communicating efficiently and thoroughly with the user using "friend of a friend" tone. Provided detailed technical explanations of any and all products applicable to the user's unique situation. Maintained a relationship with user's over several interaction spanning up to a few weeks. Communicated with supervisor team and client-driven tier 2 to solve more complicated issues and/or escalate cases requiring additional support.

Santa Cruz, Ca

● Accumulation of experience and skills from all other positions● Responsible for opening and/or closing one of two areas of approximately twelve stores● Facilitated training for new employees in all manner of store operation and customer service.● Coordinated inventory deliveries to store locations.● Enforced company policies and ensured high standards of customer service and product quality as well as food handling and preparation.● In constant communication with counter sales, store leads, and MODs to ensure smooth and efficient operation.● Resolved all issues including customer complaints, employee conflicts, scheduling needs, and machine malfunctions.● Performed maintenance and cleaning tasks alongside other duties in the off-season.

● Responsible for counting inventory, stocking store locations and performing general maintenance tasks.● Communicated with MODs and Area Supervisors to respond to inventory or maintenance needs● Managed time and prioritized store needs to ensure maximum efficiency and limited downtime.

Responsible for opening and/or closing a specific store, ensuring crew members are working efficiently, following company policies and procedures, and handling breaks on time. Maintains standards of cleanliness, food quality, and guest service. Reports to area supervisor, dispatch, and MODs.

● Responsible for providing excellent customer service and quality food items● Learned foundational skills such as the basics of cash handling, quality assurance, and customer service.