Matt Olszewski Email and Phone Number

Responsible for IT maintenance and trouble shooting within offices and distribution centers in Philadelphia, Baltimore, and New York, as well as a remote national sales force.• Implemented and manage help desk ticketing system that accepts and tracks user requests for IT service, including but not limited to support incidents and asset maintenance (printers, software updates, etc)• Deployed and manage mobile device management system to secure company information, catalog and locate all cellular devices, and keep applications up to date.• Configure users and policies using Active Directory.• Manage email accounts using Microsoft Exchange Server.• Support and maintenance of local servers.

General IT support of local offices and distribution centers, including remote support of national sales staff.• Built computers and upgraded when necessary• Over the phone technical support• Administered user profiles on the network• Ran network and telephone lines• Installed and configured network printers• Programmed cell phones• Problem solved on demand

• Troubleshoot Datamax I-Class Series label printers• Troubleshoot ID Technology SATO label appliers• Programmed Belmark EasyPrint and Multiple Lane Printers (MLP)• Troubleshoot Accu-Sort 4800 terminals• Repaired Gainco and GSE 460- 465 scale monitors• Repaired floor scales• Programmed and troubleshoot Symbol MC9000 and MC9060 handheld scanners• Capable of learning new machinery/hardware for future maintenance

• Citizens Bank terminal deployment – Replaced old teller servers and terminals, imaged with correct software, and configured pin pads.• TV setup, mounting, and parts swap and/or repair• Spyware and virus removal• Software and hardware PC repair• Troubleshooting of networks• Running network cables

• Installed POS (point of sale) systems• Setup of Behr paint displays at Home Depots• Spyware and virus removal• Cat5/6 cable installation• Hardware troubleshoot/replacement (hard drives, printers, CD/DVD drives, laptop monitors)

• On-call troubleshooting of various Wincore Wells Fargo ATM machines, both inside and drive-through• Diagnosed, repaired, and cleared error codes• Removed jams, reseated money, and re-stocked receipt paper