Matt Patrick Email & Phone Number

Sandwell, Sandwell, United Kingdom

Warwickshire, England, United Kingdom

NFU Mutual Central Warwickshire Agency (James, Price, Welton, Bird & Wheatley)My role as Claims Manager was established in the agency to ensure a consistent way of working, so that one person has oversight of all claims and to ensure the customer receives a fair and prompt outcome. As the agency has grown since my appointment the role now covers two.

Birmingham, West Midlands, United Kingdom

Use of internal systems and external software packages to monitor and review the world’s media, for any news that might put HSBC at either a reputational or financial risk.Undertake timely assessment of the connected parties for existing commercial customers.Utilise customer profiles to establish identity, Investigate media articles and analyse potential.

Coventry, United Kingdom

Investigate disputes in a fair and reasonable manner.High degree of problem solving, ensuring the correct outcome is reached.Build and maintain rapport through written correspondence, and telephone calls, with consumers, claims management companies and businesses. Ability to use judgement, with a focus on quality, customer service and fair decisions.

Birmingham, West Midlands, United Kingdom

• Triage of bodily injury claims within best practice, legislative and regulatory guidelines, validating policy cover, full investigation of claims giving consideration to complex injury triggers, liability and.
• Pro actively managing the end to end process of all third party injury claims to establish and maintain accurate claim reserves up to £50,000 to manage the overall expenditure throughout the lifecycle of the claim
• Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to a value of £25000 within court deadlines, liaising with Counsel as appropriate.
• Responsible for authorising department cheques, ensuring best practice and regulatory guidelines are adhered.
• Develop others in line with the leadership framework, acting as a technical mentor / referral point to enhance capability development in colleagues.
• Be a role model to less senior team members through positive behaviours, support in driving the team leaders actions to manage, inspire and motivate the team to achieve all performance targets.

Lichfield, Staffordshire, United Kingdom

• Responsible for an allocation of technical motor and personal injury claims from first notification to settlement.
• Handles claims on behalf of one commercial National Express PLC (Travel West Midlands, Travel Coventry, Travel Dundee and previously Travel London) within a delegated authority level.
• Liase daily via telephone and email with the client, third parties insurers, third parties/direct claimants, suppliers, solicitors, and witnesses.
• Where appropriate, responsible for updating Miaftr, CUE and notifying the Compensation Recovery Unit of injury claims.

Tamworth, Staffordshire, United Kingdom

• Responsible for an allocation in excess of 900 credit hire claims.
• Dealing with the recovery of credit hire provided through the companies own fleet of replacement hire vehicles and all aspects of the clients uninsured losses.
• Liase daily with client’s, garages, solicitors, client’s insurers, witnesses, third parties, and third parties insurers.
• Negotiating credit hire in line with the ABI and GTA whilst ensuring maximum recovery.

Birmingham, West Midlands, United Kingdom

• Responsible for 4 large commercial clients representing 350 current motor claim files.
• Liase daily with client’s, third parties, insurers, representatives, witnesses, engineers, solicitors and garages.
• Processing all aspects of claims from first notification until completion.
• Communicate daily with clients by telephone and e-mail.
• Able to negotiate liability to a positive and cost effective outcome.

Birmingham, West Midlands, United Kingdom

• Responsible for a large team of 16 people.
• Liaise with senior manager to report daily figures and targets.​
• Dealing with all complaints within an agreed authority level.​
• Responsible for staffing levels and discipline within the team.​
• Technical referral point for members of staff at all levels.

Birmingham, West Midlands, United Kingdom

• Responsible for 300 current motor claim files.
• Daily liaison with policyholders, third parties, insurers, brokers, witnesses, solicitors and representatives.
• Corresponding with new, existing and settled claims.
• Proactive calls for quick resolution of new claims.
• Discussing liability whilst making accurate liability decisions.