Matt Phaysith Email & Phone Number

Richmond, British Columbia

Provide tier 1 & 2 technical support for Cityhall and Worksyard/Community Centre association staff using the ITSM solutions tool, LANDESKProvide basic technical support to RCMP staff (Richmond Detachment)Create, manage and administer Active Directory user accounts for new and existing usersIssued and administered RSA tokens to several mobile platforms (iOS, Android) using the RSA Security ConsoleAssist in provisioning, managing and troubleshooting corporate cell phones using Airwatch Mobile Device Management for Android and iOSProvide telephony and voicemail support using Genesis Unified Solutions and Avaya Callpilot Manager to all business units

Providing tier 2 technical onsite & offsite support for Cityhall, Worksyard, Community Centres and Firehall staff in a high volume environmentTroubleshooting and manage end-user (PC’s, Laptops, Printers etc) and corporate/licensed softwareConfiguring, managing and maintaining configuration management database & asset management for all workstations, laptops and mobile devicesPerformed hardware procurement activities using Peoplesoft HCM following the City's e-requisition systemConfiguring & troubleshooting virtual workstations in the networked environmentTroubleshooting connectivity and network/infrastructure issues at client sitesMaintaining & managing Print Server ManagementImaging, deploying & maintaining desktop and laptop clientsPreparing and developing training material for end users on configuration of software, hardware and peripheral equipmentProviding instruction to junior Service Desk staff for troubleshooting and supporting ofsystem configurations, hardware and software

British Columbia, Canada

Provided Tier 1 support for internal city and community centre staff using the BMC Remedy ticketing systemWhen required, provided off-site desktop support for community centres and the city's Works YardAssisted in city IT asset disposal following the city's disposal process of computers, laptops, printers and monitorsFacilitated service requests for Ricoh Multi-functional devices for clientsAdministered user accounts and membership groups through Active DirectoryCreated IT documentation for new or updated systems/technology

Vancouver, Canada Area

Provide tier1/2 support to all internal Teekay employeesCreate trouble tickets and service requestsImage, configure and deploy laptops/desktops with Windows 7Update/Create technical documentation for step-by-step user guides and processesAdminister user accounts through Active DirectoryIssue and manage RSA SecurID tokens