• Windows 10 Corporate Upgrade Project• Image and deploy Windows & Macs• Outlook email re-branding project• Provide remote support through Zoom/LogMeIn• Track & Maintain computer hardware through Service Now• Train new employees on standard procedures and processes• Notify management if current process or methodologies are no longer working correctly• Assist employees with smart device setup with Outlook/Gmail• Set up and breakdown of computer equipment• Keep track and dispose of equipment that are out of support cycle• Configure new user computers Outlook and connected Shared Drives• Installation and Support of Network & Local Printers• Fulfill software installation requests

• Image and deploy Macs & Windows per request• Provide technical support for both Mac’s and Windows remotely and in person• Track & Maintain computer hardware through Service Now• Update Share Point with hardware being deployed and returned by customers• Introduced new processes to better improve workflow • Provide monthly inventory to better forecast hardware needed• Train new employees on imaging on Mac’s• Handle all Apple Care repairs• Provide feedback to management when Imaging processes are no longer working or have changed• Test out new methodologies to ensure that it’s ready to be rolled out• Refreshed/Replaced hardware for 70+ productions• Assist with setting up Corporate emails on personal & company owned iPhones• Setup and Breakdown of computer equipment

• Provide timely support for hardware, software and network related issues• Relocated users to new workstations, including moving and connecting assigned equipment• Refresh/Replace hardware for over 300 users• Create/Remove Windows access through Active Directory• Add/Remove folder access through Active Directory• Account Administration• Created knowledge base documentation• Interpret, evaluate, coordinate and resolve walk-ups, telephone and email inquiries from end users.• Analyze moderately complex inquiries and determine appropriate technical area to resolve the problem• Image and deploy PCs and laptops/desktops to end users• Pushed updates to the Banks servers hosting the core applications• Manage all Deployment & Procurement of iOS devices• Inventory management and asset management of hardware/software• Setup & Breakdown of audio/video equipment for meetings• Installation and Support of Network & Local Printers• Monitor the activities of the bank’s managed service provider to ensure that trouble tickets and move/add/change requests are timely processed• Receive and process procurement requests for workstation hardware, software, spare parts and other items• Follow up to ensure purchase requests are timely approved by management, items are received as ordered, and invoices are forwarded to Accounts Payable for processing• Prepare employee profile forms with instructions for equipment and system access rights for new hires, temps, terminations, and job changes. Forward the forms to the Bank’s managed service provider for fulfillment• Act as a system administrator for key systems including the core banking platform and related applications. Duties include managing user access rights, resetting passwords, and maintaining basic system settings (e.g. printer sessions)• Maintain up to date knowledge base and train others on products, services, departmental systems, and related technology, policies and procedures

Workstation Technician SeniorMay 2016 to June 2016Kaiser Permanente – Pasadena, CA.• Provide support to Pharmacies through remote access and phone support to resolve issues with POS application and/or peripherals• Imaged and setup laptops/desktops for training environment• Configured iPads for Pharmacy deployment• Setup/Breakdown of peripherals in training rooms• Inventory control and asset management of laptops and POS devices

IT Help Desk/ Desktop Analyst IIApril 2015 to CurrentCity National Bank – Los Angeles, CA.• Provide support for colleagues/contractors through remote access by troubleshooting and resolving colleague issues with software maintenance, installations & upgrades• Unlock/Reset login accounts through Active Directory and other proprietary systems• Printer troubleshooting• New user training• Wireless/VPN setup• Map shared drives• Provide system analysis to determine if current configuration is running efficiently• Answer 30-40 incident calls on a daily basis and properly document all issues and generate reports detailing common problems and error trends• Maintained up to date knowledge of all company products, service procedures and offerings to properly assist colleagues• Complete work orders in a timely manner as to keep downtime to a minimum• Work with other departments to resolve incidents that required troubleshooting escalation• Consistently exceeded expectations for customer satisfaction by maintaining calm demeanor and high success of resolutions during every phone call

IT LAN Engineer/ Desktop Field Technician IJune 2008 to April 2015Bank of the West – Monterey Park, CA.• Image and deploy PCs and laptops/desktops to end users• Move/Add/Change • Engage and monitor priority issues for the timely documentation, escalation, resolution and closure of trouble tickets• Provide support to remote technicians/contractors to ensure a successful Windows 7 migration• Recommend and implement new technologies and ideologies to improve efficiency within the business environment• Earned commendations for teamwork, flexibility and work excellence in providing IT support to Business Units• Experienced in providing service by communicating effectively with technical and non-technical clients • Provide desktop/laptop support through diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades• Track and maintain IT hardware and software along with license usage• Assist Project Managers in creating budgets through bids and negotiations with vendors• Procurement of all software and hardware requests for the entire Bank• Work closely with vendors to ensure timely delivery of hardware/software• Manage several inventory cages to ensure equipment being readily available for deployment• Coordinate shipment of hardware to remote locations• Create procedures to improve Procurement department productivity