Responsible for directing new business development in residential markets by working with agents on personal growth and training as well as expanding their business on yearly basis.• Responsible for 50, independent contractors to ensure proper State and Federal rules and standards in real estate market are being adhered to on daily basis.• Recruited and retained both new agents and experienced agents.• Developed training programs and mentored new agents with goal of having them revenuegenerating within 60 days of being licensed.• Resolved any problems that may arise from Division of Real Estate or other brokerages on specificcontracts.• Ensured all agents were up to date and following latest rules and guidelines handed down byDivision of Real Estate.• Grew Central Ohio region from 1 main office to additional 4 offices throughout region.• Held one-on-one meetings with sales team members to identify selling hurdles and offered insightinto best remedy.• Directed sales support staff in administrative tasks to help sales representatives close deals.

• Responsible for new business development of buyers and sellers in residential real estate market. • Maintain P&L responsibility to ensure all income and costs are accounted.• Top agent in Columbus brokerage.• Worked with Fortune 500 companies to relocate their employees in and out of Columbus market. • Prepared and presented contracts and other legal documents to clients.• Performed home evaluations and developed competitive market analysis for individual homes to present to client and corporations.• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue.• Forecasted sales and established processes to achieve sales objectives and related metrics.• Provided analytical rationale to identify, develop and implement activities within allocated accountbase.• Improved profit opportunities by cultivating expansion of existing customer base and generatingnew accounts.• Developed more robust fulfillment operation and direction which resulted in new business closedoutside of core market to augment manufacturing business.• Developed Sales Presentations and QBRs.• Maintained multi-million-dollar book of business.• Identified profitable business leads and built pipeline of prospective customers.• Repeatedly in top 2 of 12 sales staff.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Responsible for profit, margin, and customer satisfaction for division with directive to maintain current customer and revenue levels.• Responsible for fulfillment operations in both US and Canada.• Interacted well with customers to build connections and nurture relationships.• Increased customer base by 20% in first year by adding new customer business.• Increase Business Unit revenue by 20% first year through new customer acquisition, contract renewaland current customer growth while maintaining highest Business Unit margins in company.• Responded to three major account proposals which led to multi-year contract renewals.• Developed pricing and programs for new business opportunities.• Conducted Quarterly Business Reviews (QBRs) and strategic planning sessions for top accounts toinclude operational data, KPIs, cost reduction initiatives.

P&L responsibility for group across multiple sites both domestically and internationally with focus to reduce costs and increase efficiency.• Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.• Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.• Managed accounts to retain existing relationships and grow share of business.• Liaised with sales, marketing, and management teams to develop solutions and accomplish sharedobjectives.• Reduced headcount by 15% within first 6 months while increasing customer satisfaction by improvingefficiencies.• Developed and introduced bonus plan that would allow Account Management team to directlyimpact their compensation through customer satisfaction and quality metrics.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Led hiring, onboarding and training of new hires to fulfill business requirements.• Implemented process improvement to shape organizational culture, optimize procedures for higherefficiency and help company evolve and grow.• Developed and implemented strategies to maximize customer satisfaction.• Analyzed and reported on key performance metrics to senior management.• Trained new employees on Manhattan Associates PKMS WMS for inventory and order managementin storage and pick pack fulfillment environment.

Accomplished multiple tasks within established timeframes.• Communicated clearly with employees, suppliers, and stakeholders to keep everyone on samepage and working toward established business goals.• Implemented operations and installations for new fulfillment clients.• Set up and tested Manhattan Associates PKMS WMS for each new client company.• Lead Project Manager for each new onboarding of warehouse clients.• Monitored and analyzed business performance to identify areas of improvement and makenecessary adjustments.• Developed and maintained relationships with customers and suppliers through account requirementgathering.• Assisted sales team during sales process to explain operational capabilities in fulfillment of B2B andD2C Fulfillment.

Developed key performance indicators (KPIs) to show daily, weekly, and monthly indicators of quality, orders, units, lines per hour data.• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Performed statistical analyses to gather data for operational and forecast team needs.• Supervised production team, keeping production schedules on track to meet tight deadlines.• Minimized resource and time losses by addressing employee or production issue directly andimplementing timely solutions.• Implemented shift management to support variable workforce.• Promoted and trained replacement who successfully continued in role for eight years.• Managed 5 departments with 85 full time employees.