Matt Plotkin Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

- Designed, built, and maintained a custom Python-based ETL/EPS tool to aggregate and analyze large-scale SNMP data from DC power systems.- Developed a robust data pipeline, transforming collected data into actionable time series metrics, resulting in significant energy cost savings for clients.- Engineered a control function tool for power arbitrage utilizing lithium-ion batteries and utility rate data.- Spearheaded the creation of Grafana dashboards, improving data visibility for customers and enhancing internal monitoring capabilities.- Collaborated closely with customers to tailor data solutions to meet specific needs, driving both technical sales and product development.

Greater Seattle Area

- Led the design and implementation of macro cell site monitoring and automation projects, optimizing telecommunications data collection and analysis.- Developed and deployed Lua scripts for monitoring telecommunications devices, focusing on energy usage and DC backup power systems.- Integrated various hardware systems with data protocols (RS232, Modbus, SNMP, MQTT), enhancing system performance and data accuracy.- Analyzed customer power data (using Python Pandas, NumPy, and PostgreSQL, SQL), identifying critical issues that led to substantial cost reductions and operational improvements.- Managed the deployment of Asentria’s element management software using Docker, streamlining system operations and maintenance.

Greater Seattle Area

Greater Seattle Area

Manage all ongoing Comm/net installation and integration projects for the Hawaii market. -Labor dispatch, project planing, materials coordination, and other management duties-Maintaining customer relationships-Triage new quote requests-Coordinating all market activities with Comm/net's corporate team-Manage all Comm/net staff in the Hawaii Market-Coordinate work with sub contractors for all projects in this market.-Track project status for Comm/net and customer management teams.

Greater Seattle Area

I am in charge of Comm/net's product user experience. From un-boxing to, installation, to operation and service. -Working with the firmware team to improve UI design-Working with the design team to improve product usability during installation and long term operation-In charge of all product documentation, including user manuals, other reference material, video product instruction, and web documentation-Manage the product support division to improve post sale support.

I run the Comm/net help desk for product issues. I manage all incoming product related issue calls and assist customers with product issues. This includes troubleshooting issues, providing documentation, and the RMA process or other product replacement when necessary. I assist both outside customers as well as Comm/net installation and field staff. Comm/net had no help desk or ticketing system when I started. I have implemented a ticketing system and have begin using to improve customer service and documentation of issues to provide product issue feed back to the engineering staff. Additionally I help in the production of user documentation such as manuals, field service procedures, and other technical documentation as necessary. This includes technical writing and editing of product documentation. I also participate and provide feed back on usability for new products being developed by Comm/net. Including UI layout and mechanical design. This also includes aiding with the testing of new products.

I manage a team of eight preventive maintenance workers. Collectively our job is to ensure all classroom equipment on campus functions up to specifications and to catch problems before they affect users. I interview hire, and train new employees. As the first Preventative Maintenance Lead, I developed and continue to improve training methods and management systems for the subdivision.I maintain, troubleshoot, and repair classroom equipment ranging from overhead projectors to advanced integrated audio-visual systems. Since the creation and implementation of the Preventative Maintenance team, there have been significant drops in requests for consumables, as well as reports of common technical issues.

Handled logistics for high profile events held at the University. This included the setup, operations, and troubleshooting of event equipment. Aided clients with operation of campus facilities and equipment.

Ba, Economics

High School Diploma