Implementing and coordinating a multitude of IT projects, including projects for both internal and external stakeholders. Building relationships with a range of stakeholders by chairing meetings and promoting clear communication amongst the team to ensure objectives / actions are clear and risks are identified promptly. Leading on risk and issue management, remaining vigilant to potential risks and proactively mitigating these where possible. Producing and maintaining project plans, using software such as Microsoft Project, Excel and Jira. Managing finances and dealing with change requests where necessary. Responsible for project governance and ensuring appropriate controls are devised to enable successful project delivery. Producing project status reports and presenting to steering group.• Optimised processes and collaboration across the upgrade delivery team to enable a 40% reduction in the delivery process timeline• Enabled zero downtime upgrades for the first time on one of the company’s biggest products by delivering a significant transformation• Delivered a regulatory project within 55% of the original estimated timeline through outstanding teamwork and innovation to meet a business-critical deadline• Scored 10/10 in Project Closure Survey for exceptional delivery of a complex migration project• Transformed lessons learned process, enhancing continuous improvement within identity and fraud business unit

Managed projects on a smaller scale with similar responsibilities to Project Manager role.

Supported the Project Manager and Senior Project Manager with administration, documentation, and project governance.• Promoted to Senior Project Support Officer within a year, additionally undertaking Project Manager duties with sole responsibility for various projects• Produced a Microsoft Project plan template which was utilised across the Project Manager community, streamlining planning phases

Led the operations of a fast-paced department managing a team of 25. Managed and ran the store on set days to support the Store Manager. Achieved KPI targets, manufactured tactical business decisions, delegated across teams and empowered colleagues to reach goals. Performed inventory management to enhance the efficiency of stock control. Dealt with customer complaints in a professional and approachable manner, role-modelling customer service. Conducted interviews and managed colleagues’ training, learning and development.