• Analyze complex business needs including POS Software, Networking solutions, Security recommendations, and vendor management.• Led a team of 6 IT professionals, overseeing infrastructure, networking, and security for 60+ locations. • Developed and implemented IT strategies, resulting in a reduction in operational costs. • Managed IT budgets of up to $250K, ensuring projects were delivered on time and within budget. • Enhanced network security protocols, achieving PCI compliance across all business units.

• Provided weekly and monthly IT training, boosting team productivity. • Managed a complex network infrastructure, including DC, FTP, and file-sharing servers. • Optimized Active Directory and Exchange Server environments, reducing user ticket requests by 25%. • Acted as Tier 3 escalation point, resolving critical IT issues within 24 hours.

•Maintained IT infrastructure across sites, including offices, c-stores, and event outlets. •Implemented site-to-site VPN and firewall configurations, improving network security. •Supported cross-platform systems (Windows, macOS, Linux), ensuring smooth operations.•Assisted and supported 300+ Users via helpdesk ticketing system.

• Diagnose hardware and software issues for clients, delivering effective solutions to restore functionality.• Conduct comprehensive repairs on client technology following diagnostic assessments.• Provide personalized, one-on-one technical support for computer systems, smartphones, televisions, and network devices.• Collaborate with team members to ensure accurate documentation of client requests and resolutions.