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Matt Potts Email & Phone Number
Technical Support Specialist
at
Valparaiso University
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist
Location
Greater Chicago Area, United States
Who is Matt Potts? Overview
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Quick answer
Matt Potts is listed as Technical Support Specialist at Valparaiso University, based in Greater Chicago Area, United States. AeroLeads shows a matched LinkedIn profile for Matt Potts.
Matt Potts previously worked as Director of IT at Luke Family Of Brands and IT Team Leader at Luke Family Of Brands. Matt Potts holds Bachelor'S Degree, Computer Information Systems from Purdue University Northwest.
Company email context
Email format at Valparaiso University
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Valparaiso University
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Profile bio
About Matt Potts
As a dedicated IT Leader with over 7 years of hands-on experience, I thrive at the intersection of technology and business strategy. My career has been defined by leveraging IT solutions to drive efficiency, enhance security, and align with organizational goals. From managing high-performing teams to overseeing complex infrastructure projects, I have a proven track record of delivering results that impact the bottom line.
Current workplace
Matt Potts's current company
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5 roles
Matt Potts work experience
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Director Of It
• Analyze complex business needs including POS Software, Networking solutions, Security recommendations, and vendor management.• Led a team of 6 IT professionals, overseeing infrastructure, networking, and security for 60+ locations. • Developed and implemented IT strategies, resulting in a reduction in operational costs. • Managed IT budgets of up to $250K, ensuring projects were delivered on time and within budget. • Enhanced network security protocols, achieving PCI compliance across all business units.
May 2022 - Aug 2024
It Team Leader
• Provided weekly and monthly IT training, boosting team productivity. • Managed a complex network infrastructure, including DC, FTP, and file-sharing servers. • Optimized Active Directory and Exchange Server environments, reducing user ticket requests by 25%. • Acted as Tier 3 escalation point, resolving critical IT issues within 24 hours.
Oct 2020 - May 2022
It Technician
•Maintained IT infrastructure across sites, including offices, c-stores, and event outlets. •Implemented site-to-site VPN and firewall configurations, improving network security. •Supported cross-platform systems (Windows, macOS, Linux), ensuring smooth operations.•Assisted and supported 300+ Users via helpdesk ticketing system.
Sep 2019 - Oct 2020
Consultant Agent
• Diagnose hardware and software issues for clients, delivering effective solutions to restore functionality.• Conduct comprehensive repairs on client technology following diagnostic assessments.• Provide personalized, one-on-one technical support for computer systems, smartphones, televisions, and network devices.• Collaborate with team members to ensure accurate documentation of client requests and resolutions.
Aug 2016 - Sep 2019
1 education record
Matt Potts education
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Purdue University Northwest
FAQ
Frequently asked questions about Matt Potts
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What company does Matt Potts work for?
Matt Potts works for Valparaiso University.
What is Matt Potts's role at Valparaiso University?
Matt Potts is listed as Technical Support Specialist at Valparaiso University.
Where is Matt Potts based?
Matt Potts is based in Greater Chicago Area, United States while working with Valparaiso University.
What companies has Matt Potts worked for?
Matt Potts has worked for Valparaiso University, Luke Family Of Brands, and Geek Squad.
How can I contact Matt Potts?
You can use AeroLeads to view verified contact signals for Matt Potts at Valparaiso University, including work email, phone, and LinkedIn data when available.
What schools did Matt Potts attend?
Matt Potts holds Bachelor'S Degree, Computer Information Systems from Purdue University Northwest.
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