• Led a team of general technicians and specialists in data center operations• Focused on customer-deliverable goals while cultivating an environment that encourages personal development and upholding patterns of behavior that support reliable data center operation• Collected and reported monthly performance statistics in meaningful and readable formats• Contributed to the successful completion of audits including SOC 2, PCI, and ISO 27001• Developed and implemented schedules… Show more • Led a team of general technicians and specialists in data center operations• Focused on customer-deliverable goals while cultivating an environment that encourages personal development and upholding patterns of behavior that support reliable data center operation• Collected and reported monthly performance statistics in meaningful and readable formats• Contributed to the successful completion of audits including SOC 2, PCI, and ISO 27001• Developed and implemented schedules for 1- and 2-on, 24/7 business coverage• Collaborated with staff and temp agencies to ensure 24/7 coverage while accommodating staff vacation, personal, and sick leave needs• Directed the collection and construction of comprehensive emergency procedure documentation covering even edge and exceptionally unlikely cases• Performed all duties of Support Technician as circumstances and staff availability varied Show less

• Led a team of general technicians and specialists in data center operations• Focused on customer-deliverable goals while cultivating an environment that encouraged personal development and upholding patterns of behavior that supported reliable data center operation• Cooperated with and contributed to various audits undertaken• Developed and implemented schedules for 1- and 2-on, 24/7 business coverage• Collaborated with staff and temp agencies to ensure 24/7 coverage while… Show more • Led a team of general technicians and specialists in data center operations• Focused on customer-deliverable goals while cultivating an environment that encouraged personal development and upholding patterns of behavior that supported reliable data center operation• Cooperated with and contributed to various audits undertaken• Developed and implemented schedules for 1- and 2-on, 24/7 business coverage• Collaborated with staff and temp agencies to ensure 24/7 coverage while accommodating staff vacation, personal, and sick leave needs• Performed all duties of Support Technician as circumstances and staff availability varied Show less

• Organized facility maintenance in partnership with, and with oversight over vendors in the HVAC, electrical, and fire-safety fields during long-term vacancy of the Facility Manager position• Maintained constant communication with Fortune 500 customer to conduct maintenance in harmony with the business needs of both companies

• Resolved concerns for hosting and colocation customers, providing remote hands and/or separately troubleshooting issues as necessary• Monitored power, ventilation, network traffic and infrastructure, addressing issues ranging from false alarm to business-threatening crisis while isolated from leadership or support• Installed, upgraded, migrated, and decommissioned servers and applications on servers• Ran CAT-5, InfiniBand, fiber, 12 V comm, 120 V, and 240 V cabling throughout the… Show more • Resolved concerns for hosting and colocation customers, providing remote hands and/or separately troubleshooting issues as necessary• Monitored power, ventilation, network traffic and infrastructure, addressing issues ranging from false alarm to business-threatening crisis while isolated from leadership or support• Installed, upgraded, migrated, and decommissioned servers and applications on servers• Ran CAT-5, InfiniBand, fiber, 12 V comm, 120 V, and 240 V cabling throughout the data center• Streamlined existing processes and guidelines into standardized, legible, & consistent procedures• Documented orally transferred knowledge for continuity and efficiency purposes• Assisted electrical, HVAC, security, and network providers with infrastructure installation and troubleshooting Show less

• Supported Windows XP, Vista, & openSUSE Linux workstations, remote Windows Server 2003 sessions running on VMware, various VPN clients, a handful of databases, and a seemingly never-ending collection of internally developed applications related to capturing, transmitting, processing, indexing, and delivering medical and accounting records• Resolved technical issues for internal and external customers via telephone, remote access, and e-mail while building and sustaining strong… Show more • Supported Windows XP, Vista, & openSUSE Linux workstations, remote Windows Server 2003 sessions running on VMware, various VPN clients, a handful of databases, and a seemingly never-ending collection of internally developed applications related to capturing, transmitting, processing, indexing, and delivering medical and accounting records• Resolved technical issues for internal and external customers via telephone, remote access, and e-mail while building and sustaining strong professional relationships• Worked with departments with widely differing maintenance and procedural requirements, recognizing and respecting distinct and unassimilated corporate cultures emerging from prior acquisitions and reorganizations• Coordinated and directed the resolution of urgent, work-stopping issues across multiple departments and support structures using multiple channels of communication• Shouldered support for division-wide applications and systems for which minimal or no documentation existed, developing and delivering tools and documentation to fellow team members while clarifying guidelines and preferences with division management • Composed technical documentation for Tier 1 help desk and assisted Tier 1 team with implementation• Advised management on purchasing and inventory decisions• Managed time and maintained productivity while working from home and without direct supervision Show less

• Processed transactions and other requests for firms which sell T. Rowe Price funds or which invest in funds meant specifically for institutions• Developed, tested, and delivered step-by-step instructions to introduce unfamiliar processes to peers, which later served as reference and training material• Documented unique knowledge related to my role, complied this knowledge in a highly readable form, and delivered it to ensure continuity with regards to my assigned… Show more • Processed transactions and other requests for firms which sell T. Rowe Price funds or which invest in funds meant specifically for institutions• Developed, tested, and delivered step-by-step instructions to introduce unfamiliar processes to peers, which later served as reference and training material• Documented unique knowledge related to my role, complied this knowledge in a highly readable form, and delivered it to ensure continuity with regards to my assigned institutions• Improved time-to-delivery, inter-company relationships, and compliance, often by several orders of magnitude, by building strong personal and professional relationships with counterparts at other firms• Provided effective feedback to other departments concerning the nature of my department and how other departments could best take advantage of our capabilities and capacity• Resolved issues encountered by other companies through an understanding of both T. Rowe Price’s policies and procedures and those of the other company by exploring archived documentation and transaction records• Received recognition for exceptional service to coworkers and T. Rowe Price shareholders, initiative in problem solving, learning agility, and teamwork Show less

• Resolved shareholder issues related to account activities, fund & account transfers, and tax reporting• Prepared training and reference documents for peers, refined and perfected through internal focus groups