Matt Prather Email and Phone Number
Matt Prather work email
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Matt Prather personal email
Matt Prather is a Senior Support Analyst at Lone Star Circle of Care at Lone Star Circle of Care. He possess expertise in troubleshooting, technical support, microsoft sql server, networking, databases and 15 more skills.
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Sr. Support AnalystLone Star Circle Of Care Apr 2011 - PresentGeorgetown, Texas, UsI provide advance level application software support for Lone Star Circle of Care as it pertains to their Nextgen Electronic Health Records software. I work closely with other IT Ops teams to Identify and resolve problems related to Software and Database configurations. I am responsible for developing new EHR templates, documents and reports. I also help our training department test these new changes and develop training material for our end users. Hands on experience with NextGen Databases, MS SQL Server, and SQL programmingCrystal Reports, Nextgen Document BuildingTemplate Development. Nextgen Certified Professional in EPM, EHR and DM.
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Software AnalystQ2 Software Aug 2010 - Apr 2011Austin, Tx, UsTroubleshoot/Resolved customer problems of various complexities such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment. Helped clients with the configuration of real time data transfer and mapping of batched data. -
Software Support SpecialistTeres Solutions Sep 2007 - Aug 2010Provide advance level software support to our clients by telephone, email, and other electronic communications. Use my technical expertise to analyze problems and develop solutions to meet our customer needs. Follow team guidelines and resources to provide timely resolution of customer issues. Act as a liaison between our support department and development to ensure timely response for outstanding issues. Act as the escalation point for our level one software analyst. Work with other departments such as product development to ensure a quality experience for our customers.
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Desktop Support SpecialistTemple-Inland May 2005 - Sep 2007Worked with four different lines of business providing hardware and software support for over 200 applications and various windows platforms. Supported 1300+ local users and approximately 150 remote locations. Worked with other support groups to provide customers with timely solutions to various problems. Utilized information and knowledge to create and implement knowledge base articles and various technical documents. -
Field EngineerSee-Comm Oct 2004 - May 2005Worked with several clients on key issues such as Desktop/Networking support. Consulted clients on their technology needs. Did basic marketing by explaining new products. Worked with System Engineers solving complex technical issues.
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Field EngineerPing Technology/Entre Computers Jun 2000 - Oct 2004PC hardware and software installation troubleshooting, networking installation and troubleshooting, cable installation troubleshooting. Installed several wireless networks and computer labs in different school districts across Texas. Contracted to Time Warner supporting their Road Runner department. Worked in-house repairing PC's and printers.
Matt Prather Skills
Matt Prather Education Details
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Texas State Technical College
Frequently Asked Questions about Matt Prather
What company does Matt Prather work for?
Matt Prather works for Lone Star Circle Of Care
What is Matt Prather's role at the current company?
Matt Prather's current role is Senior Support Analyst at Lone Star Circle of Care.
What is Matt Prather's email address?
Matt Prather's email address is mp****@****zon.net
What schools did Matt Prather attend?
Matt Prather attended Texas State Technical College.
What skills is Matt Prather known for?
Matt Prather has skills like Troubleshooting, Technical Support, Microsoft Sql Server, Networking, Databases, Iis, Active Directory, Sql, Windows, Process Improvement, Software Documentation, Computer Hardware.
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