Strengthening client partnerships, building short- and long-term growth strategies, and leading the development of customer-focused programs to enhance the Forsyte IT customer experience..

Working with K-12 and Higher Ed institutions to help students and educators connect, collaborate, and get the most value from their Microsoft EDU toolset.Support adoption and training for Microsoft 365 solutions, especially Microsoft Teams, for internal & external communication & collaboration.Leverage ProSci Change Management principles to help institutions understand "why" tech change can be valuable before showing "how" tech change is possible.Be a technology advocate within and beyond the IT department, so that technology is effective for all people of all ages and abilities.

Finding where Microsoft technology brings opportunity and value to Seattle University, then partnering with faculty and students to design and deliver effective solutions.Drive Microsoft 365 adoption; Teams and SharePoint usage has grown 100% since January 2020, and 50% since July 2020.Principle point of contact for contracted Microsoft 365 services including SharePoint, Teams, OneDrive, Forms, Power Automate.Develop SharePoint & Teams adoption strategies and data migration roadmaps for the entire campus community; then, work directly with campus stakeholders through these migration activities.Create and lead the Microsoft 365 working group to identify - and overcome - technology and process roadblocks that prevent effective adoption of Microsoft 365 services.Create and lead the Microsoft security & compliance working group to improve data security practices and enhance the campus cybersecurity platform.Develop Microsoft Forms and Power Automate functionality to replace manual/paper processes and enhance automated workflows.Partner with the University's Microsoft account team, ITS operations, and campus stakeholders to investigate new or underutilized Microsoft services.

Represented Ellucian Technology Management onsite at Seattle UniversityLead Ellucian onsite staff supporting Infrastructure, Security, Endpoint, and Classroom techDirect and Prioritize IT operations and responseDevelop strategic initiatives, in alignment with University Mission and Values, in partnership with IT leadershipEnsure effective support and execution of tactical objectives for IT services 24x7x365Lead, guide, and develop onsite Ellucian staff

Responsible for Network Engineer, Server Engineer, and Information Security staff for Ellucian @ Seattle UniversityManaged 24x7x365 incident responseManaged IT operations budget for network, telephony, server, data backup, and security operationsDeveloped project proposals and project plans in alignment with Seattle University goals and valuesManaged technology roadmap

Oversaw IT official and project communications, information security, technical purchasing.Responsible for technology self-support documentation, IT department website, and IT social media presence.Developed cyber security awareness program for campus communityDeveloped operational maintenance calendar for planned IT maintenanceLed process improvements in partnership with University purchasing department

• vSphere, VMware View, Cisco UCS, Windows OS expert• Deploy and manage 170+ Windows and VMware servers for production environment• Manage all Active Directory, File Resource Management, Exchange, Brocade FC switch, and VM services• Manage and develop Cisco UCS and Dell blade server environment• Manage 3Par SAN on-site and off-site resources (140TB across 3 SANs)• Deploy and manage virtualized Cisco UC telephony servers.• Create and update project charters/ SOW and technical policy & procedure documentation• Implement and document new technologies/practices for University faculty/staff/students

Tier I/II/III hardware & software support for 1500+ users. Included desktop PCs and Mac OS support.

Seattle University partnered with Ellucian Managed Services to provide on-campus technology support from July 2003 through June 2019. The roles that are listed under experience during this time were performed as an Ellucian Managed Services employee contracted to work 100% on site at Seattle University.

First-tier support for Windows, Mac, Unix platforms

Assisted customers with installing and troubleshooting network issues Consultation for IT/IS departments in regards to technology direction Network, hardware, and software provider for national customer base