Management of billing system conversions for back office Finance. Management of new offers and development projects from a Business Assurance perspective. Management of all billing systems (prepaid, postpaid, IoT) to insure we are billing customers accurately. Identification of new revenue opportunities resulting in an incremental $408M+ annually.

Manage staff of 34 to support message processing, invoice production for long distance service, and revenue assurance initiativesDefine end to end process from message creation to invoicing to identify gaps and implement process improvementsWork with cross functional team to identify best in class processes for invoice verification to reduce bill referrals and rework Responsible for 18 key SOX 404 financial controls to ensure compliance with SOX 404 standardsManage invoice verification of 70 bill cycles and $500 million in monthly revenue for billing of long distance and inter-carrier customersResponsible for supporting project implementations that impact RC and insuring processes are in place to monitor and validateCreate process improvements related to Revenue Assurance by developing database to track projects, prioritize work to increase efficiency, and provide monthly reporting

Manage staff of 3 to ensure billing projects are completed in an accurate and timely mannerEstablish and manage billing SLAs and performance adjustments with IT and external vendors including SAS 70 reviewsServe as invoicing point of contact for invoice projects and participate on cross-functional invoicing teamProject manager and SME (Subject Matter Expert) for numerous billing projects targeted at reducing processing fees with vendors as well as print and mail costsManage all facets of ticketing process with the billing vendor, ConvergysIdentify process improvements and automation opportunities within BPS; total savings for 2004 of $800K

Manage up to 10 staff. Implement Amdocs billing system into production and manage team of cycle processors to process cycle in a timely manner. Establish formal SLAs with IT and Amdocs . Support bill cycle testing and invoice validations in test environment. Manage cycle processing for wholesale bill cycles

Serve as SME for the Amdocs billing system related to cycle processing, invoice verification, and invoice formatting