Matt Redman Email and Phone Number

2nd/3rd Line IT Engineer

• Providing IT support for clients remotely.• Administering both on premise and cloud computing services.• Developing processes and automating using PowerShell and updating knowledge articles.• Training junior members of a team of support engineers.• Assisting with migration of on premise to cloud services.

• Providing IT support for Quintain's end users, both remotely and on-site at multiple locations• Administering and developing solutions for both cloud and on-premises hybrid IT infrastructure• Administering on-premises IT infrastructure using Active Directory, Windows Server, and Hyper-V, as well as cloud infrastructure using Azure and Office365• Administering the network, firewall, VPN, and web proxy, and developing processes and automating using PowerShell and updating knowledge articles• Capturing and deploying images using Windows Deployment Server and managing devices using the Sophos MDM system• Training junior members of a team of support engineers and developing and deploying a mobile device management system for Apple devices• Deploying OneDrive, involving migrating users from on-premises file storage to the cloud

• Providing first and second line support for a large organization• Handling calls and emails, and managing incidents and requests• Adhering to the ITIL framework for best practices• Analyzing and troubleshooting issues both remotely and on-site• Managing a variety of devices including Windows and macOS PCs, network printers, peripherals, mobile phones, on-site servers, and network services• Key projects included the rollout of Windows 10 and the deployment of a centrally managed Mac service, and creating documentation