I lead great people to deliver an ever improving rail service to customers across the North of England.

Led a companywide change effort providing a maturing railway with the processes, procedures, polices and governance structure required to move the overall company performance to world class levels over a 5 year period.

Leading operational planning teams in the delivery of diverse planning projects and short term planning to time, quality and cost whilst always aiming to meet the industry needs on the UK rail network from London, the North East and Scotland This diverse operational leadership role gave me a platform to demonstrate that I can deliver weekly results, in parallel to delivering longer term improvement programmes planned into December 2016 and beyond.

Leading a team of 5, I acted as the single point of contact within Network Rail for all of First Capital Connect's business liaison issues and the management of the operators rtors track access contract.

A demanding senior level role, with client and project management responsibility. Day to day tasks varied from contract negotiations to programme management, budget control and overall delivery of project outputs.

A strategic and proactive relationship management role interfacing with national & elected bodies, rail user groups and line side neighbours.

Coordinating the work of 14 maintenance operatives to achieve effective and efficient resolutions to customer complaints. Responsible for year on year improvement in complaint turnarounds.Key Accountabilities:-Responsible for reducing and maintaining case turnaround KPI.Delivery of company standard for complaint resolution.Management of Tender process for all external contractors.Required to deliver a £0.780m annual maintenance budget