• Provided cybersecurity awareness training to 45,000 employees and contractors, ensuring confidentiality, integrity, and availability of networks.• Innovated, developed, and implemented educational campaigns for cybersecurity programs.• Acted as Scrum Master for cybersecurity team projects, mapping curriculums and developing training plans.• Created video-based training using a whiteboard, green screen, motion graphics, and animation.• Managed monthly phishing test campaigns and documented results.• Created PowerBI dashboards.• Managed training records in Cornerstone LMS.• Managed multiple cybersecurity SharePoint sites.• Drafted communications and newsletter articles for distribution throughout the organization.• Worked with the Vulnerability Management team to conduct cyber-physical penetration tests. Then, bodycam footage and surveillance camera footage were used to create training videos.

• Project Management of Learning Development Programs.• Develop online learning utilizing ADDIE, SAM, and Agile methodologies.• Develop training plans utilizing blended learning solutions.• Create video-based training utilizing a whiteboard, green screen, glass board, and other methods.• Edit audio and video files utilized in training.• Conduct needs analysis to determine academic programs' learning and curriculum development needs.

• Act as the primary contact and SharePoint admin for Transmission C&M NERC compliance projects.• Managed the CIP-003 Intelligent Key program. Managing Qlik key inventory, key assignments, and lock installations.• Develop CBT and ILT training utilizing ADDIE, SAM, and Agile models.• Develop SAP Enable training materials.• Develop training plans and storyboards utilizing blended learning solutions.• Update and maintain the business unit SharePoint site.• Update and maintain business process documents and compliance workflows.• Project Management of CIP Compliance Configuration Control System software development project.• Update metadata for presentations and online courses.• Schedule VILT training via video conferencing (Webex, Skype for business, GlobalMeet, and Ring Central).• Maintain databases of training materials for each business unit.• Act as moderator for VILT format training courses.• Order/prepare printed materials for classrooms.• Provide logistical support for training (schedule rooms, update meeting notices, schedule conferencing system audio and video systems).• Record/edit audio and video from ILT and VILT courses.• Create video-based training utilizing a whiteboard, green screen, glass board, and other methods.• Edit audio and video files utilized in training and business area digital newsletter.• Conduct needs analysis to determine training development needs for business areas.• Work with SMEs to create valuable content related to the NERC CIP program and training.• Work with training records inside the LMS environment (SUM total, Cornerstone).• Analyze business requirements and communicate with IT Developers.

• Developed and maintained a custom web-based LMS system with multi-tenant capabilities and multiple user role assignments for internal and external training. • Responsible for conducting training for environmental engineering, building science, residential & commercial HVAC maintenance, and mechanical engineering companies.• Develop storyboards and training courses for on-site, video conferencing, and online-based training.• Developed a custom LMS system with multi-tenant capability and multiple user role assignments.• Utilize ADDIE, SAM, and Agile models to develop training content.• Conduct need-based assessments to determine training needs with clients.¨ Managing Websites• Managing our private label websites.• Create online ordering for HVAC contractors after the CRM launch.• Update images, videos, and knowledge base information for all websites.• Training siteo Developed Videos using Vyond, Powtoon, Adobe Premiere Pro/After Effects, and similar.o Videographer to Create New video content.o Updating and editing current video content.o Produce Webcast/Podcast library for client training purposes.• Website analytics o Create & and implement a plan to drive dealer-based digital business.o Analyze data from Google Analytics.o Identify and improve User Experience with all websites.o Create mobile applications that are helpful to clients.

• Supervised regional Retail Support Managers (14 direct reports) through territory visits, weekly one-on-one calls, training, and performance plans, including annual KPI appraisals. • Responsible for overall Leadership of a team that, through year-over-year growth of more than 5%, achieved 400% ROI. • Achieved success in Leadership by having the most promotions and awards from the team, the least turnover, and the most significant ROI and growth of accounts within the organization.• Responsible for the instructional and design training workflow system. Also responsible for all the POP. The POP team consisted of over 100 people. • Served as the primary point of contact for four internal key account customers. • Worked with the leadership team and critical account directors in establishing projects to support the needs of their business. Supported tasks such as product launches, competitive shopping, and point-of-purchase advertising. • Assisted with and helped to launch The Home Depot project, which turned out to be the most successful launch in Electrolux history.• Created E-Learning course modules and conducted training via Classroom and in-store formats, which accounted for 45% of the overall job duties. Created hundreds of learning modules covering product knowledge, sales, technical aspects of products, sales, customer service, leadership, management essentials, and workplace ergonomics. • Created e-learning modules for Workday, Kronos, Runzheimer, and other internal use programs.• Performed needs analysis to determine training targets at the retail level.