• Managed 3 person inside Sales Team• Hired and trained additional inside sales reps supporting Domestic, International, and Military Sales• Directly oversaw fulfillment of all orders over $250,000• Attended domestic and International tradeshows as needed.• Developed and implemented OFAC, FCPA checking and compliance procedures for international orders• Developed tools to provide insight into existing business activity relative to Sales Forecasts• Centralized and maintained all product pricelists• Key role in migration to Sage CRM and MAS 100 ERP.• Developed and implemented automated quoting• Centralized and consolidated all product price lists, implemented geography and partner tiered price level controls, centralized pricing approval for all sales• Temporarily oversaw Tech Support for 3 months while new Director was located• Designed and deployed FDA, CE, and ISO compliant technical complaint reporting, tracking, and alert procedures• Implemented these into Sage Platform, produced documentation for training, compliance, audit procedures, escalation requirements, and feedback to R&D and production• Developed Tech Support platform on Sage, integrated with Sales Database.• Consolidated and analyzed historical parts pricing, worked directly with CFO to standardize and deploy new price lists for parts to Tech Support• Oversaw development of Knowledge Base and Solution Mapping• Implemented standardized tech support troubleshooting methods• Increased case closure rate from 65% to 92%• Implemented automated ticketing and case resolution documentation and emails to customers• Relocated for 3 months to new European office in Munich• Developed and oversaw all documentation of GmbH in order to act seamlessly with US HQ• Evaluated and determined international shipping arrangements, inventory controls, import export policies• Reported directly to VP of Sales

• Managed proposal and quote generation for international sales made by Inside Sales and Consultants• Maintain Reseller price lists and order forms• Organize, gather, and/or produce required documentation for international sales, including ISO, FDA, Testing, and other regulatory information.• Reorganized ACT CRM, produced new reports and alerts based on changing needs• Order Processing for all International orders – review orders for accuracy, completeness and pricing standards and escalate as appropriate• Resolve issues surrounding non-standard orders and discounts• Serves as liaison between Sales team and other related teams in the company such as Finance, Marketing and Implementation• Developed and documented Inside Sales Policies and Procedures, developed training program for inside sales reps • Coordinated Tradeshows, Sales Training, and Technical Training around the world including hotels, travel, logistics, etc…• Developed new logistics policies, established preferred freight forwarders, implemented portfolio pricing, reduced annual logistics overhead by 15%, reduced late deliveries and delivery errors by 45% in 2011 over 2010. Developed and documented revised shipping policies for new shipping department hires• Reported to Director of International Sales

• Sourced new sales opportunities through inbound lead follow-up, outbound cold calls, and emails• Provided sales support for domestic sales team.• Exceeded quota for direct accessory sales 4 quarters in a row • Research out to established Accounts, identify key players, and generate new potentials• Utilized data mining of public information to grow company database of leads from 8,000 to 140,000• Provided logistical support as required to the Sales Team to insure high customer satisfaction• Tracked potentials and developed reports• Implemented new business analytics and business intelligence methods• Developed and documented inside sales procedures which tripled the revenue of the inside sales team over the course of 4 quarters• Assisted in scheduling Demonstrations with required equipment• Travel in support of sales or training meetings, customer site visits, and/or trade shows• Reported to the Domestic Sales Manager