Senior Customer Success Manager
Current• Advising over 150 HubSpot customers — from individual contributors to C-level executives — on how to use our software to achieve their business goals. • Leading 7+ pre-sales presentations monthly to C-Suite and VP-level stakeholders on new untapped HubSpot product lines; closely working with Account Executives on technical product questions to improve deal close rate.Metrics: H1'24 (first 6 months of 2024) → 104.59% of target on revenue retention → 115.79% of target on number of customer calls → 136% of target on high risk connected calls→ 119.9% of target on onboarding connected calls → 126.19% of target on sales qualified leadsFirst 12 months in role→ 104% of target on core metrics - net revenue retention (#8 in segment) and customer dollar retention (#7 in segment)→ 108% of target on number of customer calls→ 163% of target on sales qualified leads