Matt Roy Email & Phone Number

Purchase, Ny, Us

• Operational support of over 12 products including CyberArk, Venafi, Hashicorp, RSA, AccessMC, and more• Lead automation efforts in refining and simplifying team process and function• Developed new automations for streamlining effort and reducing toil utilizing PowerShell, Chef, Anisble, and XLR• Mentored Junior team members on technical, organizational, and team skills• Developed trainings and cross-skill, cross-team relationships• Lead major changes for critical products and participated in Site-Reliability OnCall rotation• Developed solutions for products that allowed scalability and a resilience• Tracked and coordinated projects in Remedy and Rally (ALM)

West Hartford, Connecticut, Us

• IT lead at Saint Louis site, working as supplemental support for all North America sites• Coordinated with global silos to support, expand, and develop infrastructure• Lead site change and installation of new projects• Managed users, computers, groups, and software deployments through AD and SCCM• Developed dashboards and reporting scripts for user and asset management• Managed user and site data, chain of custody for sensitive info, and compliance to security and legal guidelines• Worked with many specialized PCs and integration into a lab environment• Created, revised, and managed documentation on process, procedure, and outcome

Carbondale, Il, Us

• Built and provided network, remote support, and remote management services to staff• Created a backup solution for departmental servers and computers, archiving of electronic files• Performed software upgrades and compliance through SCCM• Supported legacy systems and integral development of modern solutions• Designed service deployment through Microsoft Server 2008, 2012, and 2016• Managed College of Liberal Arts OUs and developed, edited, and deployed GPOs• Supported College of Liberal Arts faculty and staff and utilized ticket management• Configured and deployed workstations, OS images, hardware upgrades, and software packages• Lead research and development of staff procedure, operations, and infrastructure solutions• Tested and evaluated emerging technologies, made additions to administration suite deployed through SCCM

Mount Vernon, Il, Us

• Routinely provided remote support to customers at both a consumer and enterprise level• Performed machine maintenance including part replacement, storage management, and upgrades• Deployed and hardened enterprise systems• Provided support of legacy technologies and replacement/upgrades• Lead R&D for customer solutions on a case by case basis and built job quotes accordingly• Implemented server virtualization using Hyper-V and ESXi• Configured and managed AD, DNS, DHCP, RAAS, WSUS, WDS, and other services• Managed certificates for networking, reverse-proxy, content filtering, and failover utilizing pfSense• Built and maintained surveillance systems, both analog and IP based• Built backup solutions using Synology, UrBackup, Rsync, iSCSI• Implemented network security hardening using ACLs, VLANs. static routes, port-forwarding, and AP setup

 Managed website and designed and developed an in-house advertising system Converted analog scoring system to a digital scoring system Built networking infrastructure for events Built VPN for the owners to manage Quickbooks remotely Supported other team members with front desk, concessions, lane maintenance, etc.

Bachelor'S Degree, Information Technology

Associate Of Science - As, Information Technology