Matt Roy Email & Phone Number

Purchase, NY, US

• Operational support of over 12 products including CyberArk, Venafi, Hashicorp, RSA, AccessMC, and more
• Lead automation efforts in refining and simplifying team process and function
• Developed new automations for streamlining effort and reducing toil utilizing PowerShell, Chef, Anisble, and XLR
• Mentored Junior team members on technical, organizational, and team skills
• Developed trainings and cross-skill, cross-team relationships
• Lead major changes for critical products and participated in Site-Reliability OnCall rotation

West Hartford, Connecticut, US

• IT lead at Saint Louis site, working as supplemental support for all North America sites
• Coordinated with global silos to support, expand, and develop infrastructure
• Lead site change and installation of new projects
• Managed users, computers, groups, and software deployments through AD and SCCM
• Developed dashboards and reporting scripts for user and asset management
• Managed user and site data, chain of custody for sensitive info, and compliance to security and legal guidelines

Carbondale, IL, US

• Built and provided network, remote support, and remote management services to staff
• Created a backup solution for departmental servers and computers, archiving of electronic files
• Performed software upgrades and compliance through SCCM
• Supported legacy systems and integral development of modern solutions
• Designed service deployment through Microsoft Server 2008, 2012, and 2016
• Managed College of Liberal Arts OUs and developed, edited, and deployed GPOs

Mount Vernon, IL, US

• Routinely provided remote support to customers at both a consumer and enterprise level
• Performed machine maintenance including part replacement, storage management, and upgrades
• Deployed and hardened enterprise systems
• Provided support of legacy technologies and replacement/upgrades
• Lead R&D for customer solutions on a case by case basis and built job quotes accordingly
• Implemented server virtualization using Hyper-V and ESXi

 Managed website and designed and developed an in-house advertising system Converted analog scoring system to a digital scoring system Built networking infrastructure for events Built VPN for the owners to manage Quickbooks remotely Supported other team members with front desk, concessions, lane maintenance, etc.

Bachelor'S Degree, Information Technology

Associate Of Science - As, Information Technology